VxRail: vSAN Plug-in Tabs Not Loading With Error "Failed to extract requested data. Check vSphere Client logs for details."

Summary: Some or all tabs of the vSAN plug-in fail to load, either are stuck loading or show a critical error message "Failed to extract requested data. Check vSphere Client logs for details".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Some or all tabs of the vSAN plug-in fail to load, either are stuck loading or show a critical error message "Failed to extract requested data. Check vSphere Client logs for details."

/var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log

[ERROR] http-nio-5090-exec-7 com.vmware.vsan.client.services.ProxygenController service method failed to invoke java.lang.reflect.InvocationTargetException: null
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.vmware.vsan.client.services.ProxygenController.invokeService(ProxygenController.java:130)
        at com.vmware.vsan.client.services.ProxygenController.invokeServiceWithJson(ProxygenController.java:64)
        at sun.reflect.GeneratedMethodAccessor544.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)

Caused by: com.vmware.vsphere.client.vsandp.core.sessionmanager.common.NotAuthenticatedException: Authentication information for the specified site is missing. Authenticate with the site and try again.
        at com.vmware.vsphere.client.vsandp.core.sessionmanager.common.VcClient.getConnection(VcClient.java:91)
        at com.vmware.vsphere.client.vsandp.core.sessionmanager.common.VcClient.getConnection(VcClient.java:67)
        at com.vmware.vsphere.client.vsandp.core.sessionmanager.common.VcClient.getConnection(VcClient.java:63)
        at com.vmware.vsan.client.services.common.CeipService.getCeipServiceEnabled(CeipService.java:42)
        ... 119 common frames omitted
Caused by: com.vmware.vsphere.client.vsandp.core.sessionmanager.vlsi.client.sso.tokenstore.NoTokenException: No token for site:

Cause

This is likely caused by data stored in the database, and data local to a vCenter (regardless of whether the PSC is external or embedded). 

Resolution

Follow these steps to fix the vSAN plug-in in vCenter Web UI 7.00.00 or greater:

Take an offline snapshot of all PSCs and vCenters in the environment.

  • Login to the User Interface of the host where the PSC or vCenter is running.
  • Shut down PSC/vCenter and then take the snapshot.

Obtain the script from Using the 'lsdoctor' ToolThis hyperlink is taking you to a website outside of Dell Technologies. and upload it to vCenter.
Scan for mismatched service IDs

# python lsdoctor.py -l
Or 
#python lsdoctor.py --lscheck

Run the fix below:

# python lsdoctor.py -t
Or
# python lsdoctor.py --trustfix

Restart services

service-control --stop --all && service-control --start --all

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000190233
Article Type: Solution
Last Modified: 06 Mar 2026
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.