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How to install or upgrade Secure Connect Gateway and Policy Manager 5.x

Summary: Gives the available process options and links to core materials for Secure Connect Gateway (SCG) 5.x

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Article Content


Secure Connect Gateway 5.x is the flagship of our Dell Remote Connectivity solutions. It allows your Dell products to report their status and possible issues back to Dell, which can trigger Service Requests and actions before you even have to lift a finger. It also optionally allows specific Dell Support teams to remotely access your Dell product to maintain, upgrade, and troubleshoot without the need for you and a Dell engineer to go into your data center. Do look at our Getting Started with Remote Connectivity article.

SCG 5 is the latest in the line of solutions like this from Dell, previous solutions include SupportAssist Enterprise and Secure Remote Services.

SCG 5 Offerings
  • SCG 5.x Appliance (Virtual) Edition, which is a virtual machine you can install in your Data center to cover all Dell Enterprise products (Servers, networking, storage, and so forth) with full functionality.
  • SCG 5.x Application Edition, which is an application to install on your Windows\Linux server for PowerEdge, PowerSwitch and similar products only, this also has limited functionality.
How can you get the value-add of SCG 5.x?
We assume you already bought a Dell Enterprise product to connect using SCG 5.x. This is a prerequisite, check the SCG 5.x documentation on the Dell Support Website.

Go to Support for Secure Connect Gateway | Overview | Dell US and click the Documentation tab.

If you recently bought Dell Enterprise products associated with Dell Professional Services
Our Professional Services (PS) offers for installing Dell products include installing SCG 5.x and connecting the products in that PS project. Some exceptions exist, check with your Professional Services Project Manager.

All other scenarios
We recommend you self-install SCG 5.x from the Dell Support Website. Download the software and documentation set, then use the Pre-Site Checklist to go step by step through the process. Dell Support is available if you run into issues.

Alternatively you may want Dell to install the solution. To enable this option, open a Dell Service Request on the Dell Support Website for SCG 5 and ask for this. The install can typically be done remotely, but most actions require your interaction, such as adjusting your Firewalls, network routing, and adding your devices.

To get started, go to the Support for Secure Connect Gateway | Overview | Dell US product page and have a look around.

Upgrading to SCG 5.x
To get the resources and documentation on performing an upgrade or update, go to Support for Secure Connect Gateway | Overview | Dell US product page and select the Install, Configure, and Upgrade button. The information you are looking for is found in the download links provided. These links are updated to the latest version as they are released.

Typical Annual Release Cadence:
  • January
  • April
  • July
  • October
When a new Secure Connect Gateway update is available, a banner notification is shown in the Secure Connect Gateway user interface and an email is sent to the support contacts. Updates can be performed from the user interface. 

Policy Manager for Secure Connect Gateway
When a new policy manager update is available, you must go to Support for Secure Connect Gateway | Overview | Dell US product page and select Drivers & Downloads and download and perform the new update on the policy manager system.


Additional Information

Article Properties

Affected Product

Secure Connect Gateway, Secure Connect Gateway, Secure Connect Gateway - Application Edition, Secure Connect Gateway - Virtual Edition

Last Published Date

28 May 2024



Article Type

How To