PowerFlex 3.5 Presentation Server: Unable to Clear Network Alerts Reported

Summary: You are unable to clear network alerts reported by the Presentation Server.

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Symptoms

Scenario
Although alerts can be cleared using SCLI, the Presentation Server does not update its information.

Symptoms
You see the commands being issued in the SCLI and marked as successful in the events: 
scli --reset_oscillating_failure_counters --all_counters --failure_counter sdc_sds_network_disconnections --all_sdc

events.txt 
2021-04-07 07:53:02.005 MDM_CLI_CONF_COMMAND_RECEIVED INFO        Command reset_oscillating_failure_counters received, User: 'admin'. [68845913] Protection domain: N/A, Storage pool: N/A, MDM: N/A, Failure counter: sdc_sds_network_disconnections, All SDS: no, All SDC: yes, All devices: no, All MDM: no, All counters: yes
2021-04-07 07:53:02.006 CLI_COMMAND_SUCCEEDED     INFO            Command reset_oscillating_failure_counters succeeded.

Presentation Server - scaleio.log
There appears to be a connectivity issue between with the MDM: 
2021-04-20 00:23:06,622 [RxCachedThreadScheduler-5|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.getResErrorMaybe] Error in request: com.emc.ecs.api.net.gen.QueryOscillatingNetworkCountersRequest --? error code: TIMEOUT  error info: null
2021-04-20 03:41:24,163 [RxCachedThreadScheduler-3|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.getResErrorMaybe] Error in request: com.emc.ecs.api.net.gen.QueryOscillatingNetworkCountersRequest --? error code: TIMEOUT  error info: null
2021-04-20 06:46:21,235 [Repository-UpdatePool-32|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.lambda$requestInternal$21] Failed to send request QueryOscillatingNetworkCountersRequest
2021-04-20 07:00:43,197 [RxCachedThreadScheduler-5|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.getResErrorMaybe] Error in request: com.emc.ecs.api.net.gen.QueryOscillatingNetworkCountersRequest --? error code: TIMEOUT  error info: null
2021-04-20 10:11:58,912 [RxCachedThreadScheduler-5|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.getResErrorMaybe] Error in request: com.emc.ecs.api.net.gen.QueryOscillatingNetworkCountersRequest --? error code: TIMEOUT  error info: null

The Presentation server logs in to the MDM and issues the query, but then gets logged out:  
2021-04-20 22:48:21,131 [LiveQueryQueueThreadV2|INFO |com.emc.vxflexos.webui.backend.services.AutoLinkService.lambda$null$35] User xxxxxxxxxxxxxxx logged in. Hashed connection token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2021-04-20 22:48:21,131 [LiveQueryQueueThreadV2|INFO |com.emc.vxflexos.webui.backend.services.RepositoryUserManager.lambda$setCredentials$7] Changing credentials for com.emc.vxflexos.webui.backend.services.TokenManagerImpl@9a20cbd[1504611649] to : xxxxxxxxxxxxxxx 
2021-04-20 22:48:21,117 [Repository-UpdatePool-11|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.lambda$requestInternal$21] Failed to send request QueryOscillatingNetworkCountersRequestjava.lang.Exception: Cleared the connection token used for the request as it was invalid. Login again is needed for a new token. at com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.lambda$requestInternal$15(MdmBackendServiceImpl.java:106) ~[backend-mdm-3.5.1100.105.jar:?] 

There is TIME OUT during the request: 
2021-04-13 19:20:32,788 [RxComputationThreadPool-1-ReceiveLoop-802555786|INFO |com.emc.vxflexos.webui.backend.connection.mdm.MdmConnectionImpl.emitConnectionStatus] Connection status is changing to ConnectionStatus{status=Connecting, statusInfo=Got disconnected event from connection, the LPC will try to reconnect automatically, connectionToken=null, userName=null, userRole=INVALID, passwordChangeRequired=false, hosts=[HostInfo{nameOrIp=x.x.x.x, port=6611}, HostInfo{nameOrIp=x.x.x.x, port=6611}, HostInfo{nameOrIp=x.x.x.x, port=6611}, HostInfo{nameOrIp=x.x.x.x, port=6611}, HostInfo{nameOrIp=x.x.x.x, port=6611}, HostInfo{nameOrIp=x.x.x.x, port=6611}, HostInfo{nameOrIp=x.x.x.x, port=6611}], banner=null, unAutorizedCerificate=null}
2021-04-13 19:20:32,788 [RxCachedThreadScheduler-5|ERROR|com.emc.vxflexos.webui.backend.connection.mdm.MdmBackendServiceImpl.getResErrorMaybe] Error in request: com.emc.ecs.api.net.gen.QueryPropertiesRequest --? error code: TIMEOUT  error info: null
2021-04-13 19:20:32,788 [RxComputationThreadPool-1-ReceiveLoop-802555786|INFO |com.emc.ecs.net.connection.LayeredProtocolConnection.infoWithState] LPC-802555786 #e2b5f87e729ba7fe [x.x.x.x:6611]: Attempting to re-connect

MDM - trc.x 
8/04 21:08:27.693637 0x7fcf26b63db0:netPath_IsKaNeeded:02298: :: Connected Live SERVER path 0x7fcf309d8be0 of portal 0x7fcf31786320 net 0x7fcf3011c700 socket 66 inflights 0 HS:0 didn't receive message for 20 iterations from x.x.x.x:37796. Marking as down

Impact
Cosmetic issue

Cause

A connectivity issue between the MDM and the Presentation Server

Resolution

  1. If possible, identify and resolve the communication issue.
  2. If not:
    • Log in to the Presentation server and unlink the system
    • Switch MDM
    • Re-link the Presentation Server

Additional Information

Impacted Versions
3.5

Fixed In Version
N/A - not a PowerFlex issue

Affected Products

PowerFlex rack, VxRack, VxFlex Ready Nodes, PowerFlex Appliance, ScaleIO
Article Properties
Article Number: 000192262
Article Type: Solution
Last Modified: 28 Apr 2025
Version:  5
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