NetWorker: Unable to Label a Tape Volume due to an Invalid nsrlcpd update

When trying to label a tape volume failing with the below error:

"invalid nsrlcpd update. Information is missing for drive 'drive_id' in jukebox 'jukebox'

Also the NetWorker Storage node daemon.raw shows as below:

MM/DD/YYYY HH:MM:SS [NETWORKER_SERVER] nsrlcpd#1 NSR info Jukebox 'Jukebox_name', command operation `LABEL', command ID 2007 invalid state 'LS_INIT_ACTIVE'
MM/DD/YYYY HH:MM:SS [NETWORKER_SERVER] nsrmmgd Jukebox critical Invalid nsrlcpd update. Information is missing for drive 'drive_id'.

Location:

• Linux: /nsr/logs/daemon.raw
• Windows (Default): C:\Program Files\EMC NetWorker\nsr\logs\daemon.raw
• NetWorker: How to use nsr_render_log.

• The NetWorker library control program daemon (nsrlcpd) is not ready for the Label Operation.
• The NetWorker library control program daemon (nsrlcpd) might also have stopped responding.

Workaround:

1. The NetWorker Storage node nsrlcpd process can be restarted in the environment by disabling or enabling the tape library.

2. Restart the NetWorker services of the storage node regardless of remote or local.

   Linux:

   • To stop: systemctl stop networker or nsr_shutdown
   • To start: systemctl start networker

   Windows:

   • To stop: net stop nsrexecd /y
   • To start: net start nsrexecd
   NOTE: If the Storage Node is also the NetWorker server, run: net start nsrd. If the NetWorker Management Console (NMC) server is installed on the NetWorker server, run: net start gstd.

If the above workaround does not work, we have to Reconfigure the Tape Library.

Below are the steps for the reconfiguration of the Tape Library:

1. Perform a Server Protection backup job on the NetWorker server and collect the bootstrap save set details: mminfo -B

   NOTE: The bootstrap save set can be used to perform a NetWorker Server Disaster Recovery (nsrdr). It contains the resource database (nsrdb), media database (mm), and client file index.

2. Stop networker services.

3. Create a copy of /nsr/res/nsrdb and /nsr/mm in another location.

   Optionally, you can export the mm as an .xdr file which can be used as a backup of the media database: How To Export the NetWorker Media Database Using nsrmmdbasm

4. Start networker services.

Log in to the NetWorker Management Console (NMC) -> Under Devices section -> Go to Libraries -> Then follow as below:

• Make note the name of the devices configured in the library.
• Delete the Library observing the issue. Go to storage node- and delete the Library under the storage node.
• Delete the devices associated to that library.
• Go to storage node-> right click-> scan for devices.
• Then go to library -> configure library-> yes.
• Then wait for the library to come in ready state.