PowerProtect Data Manager: Throttling error occurs when modifying Protection Policy

Summary: Using PowerProtect Data Manager to edit a Protection Policy triggers a throttling error that the request threshold was exceeded, caused by the request limit being reached.

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Symptoms

Modifying an existing Protection Policy generates the following error:

Throttling initiated because the request threshold with count rejecting was exceeded

The /var/log/brs/zuul/zuul.log shows:

2022-05-03T06:39:54.854Z INFO [] [https-jsse-nio-8443-exec-52] [][][][][] [c.e.b.z.t.ThrottlingManager.handleRequest(53)] - The request id:[X.X.X.X] is limited due to throttling error code: 9
ThrottlingConfiguration(requestLimit=1000, sizeLimit=35433480192B, connectionLimit=20, controlWindow=PT1M, slices=10, burst=3, countRejected=true, allowList=[
127.0.0.1, X.X.X.X, X.X.X.X, X.X.X.X, X.X.X.X, X.X.X.X, X.X.X.X])
2022-05-03T06:39:54.855Z INFO [] [https-jsse-nio-8443-exec-52] [][][][][] [c.e.b.z.f.p.AuthenticationFilter.run(368)] - remoteHost 10.22.228.171, uri /api/v2/
activities

Cause

The throttling request limit has been exceeded.

Resolution

Increase the zuul demon throttling request limit configuration:

  • Open an SSH session to PowerProtect and authenticate with the admin account.
  • Use the switch user command and authenticate with the root password: sudo su
  • Modify the zuul demon configuration file: vi /usr/local/brs/lib/zuul/config/application.yml
throttling:
requestLimit: 1000   <<<<  Increase this value to 3000
sizeLimit: 33GB
  • Restart the zuul daemon: zuul restart

Affected Products

PowerProtect Data Protection Software
Article Properties
Article Number: 000200000
Article Type: Solution
Last Modified: 24 Mar 2026
Version:  4
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