NetWorker: V operačním systému Linux se nedaří spustit službu serveru

Summary: Nelze spustit služby NetWorker, a to ani po aktualizaci cesty Java v hostiteli Linux.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

  • Server NetWorker je nainstalován na operačním systému založeném na systému Linux.
  • Byl proveden upgrade Java nebo instalace prostředí NetWorker Runtime Environment (NRE).
  • V serveru NetWorker se nedaří spustit proces nsrd. Zobrazí se následující chyba.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
  • Výstup příkazu journalctl -xe zobrazuje:

    -- Unit networker.service has begun starting up.
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc.  Execute the
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package..
    -- Subject: Unit networker.service has failed
    
     

Cause

Ověřovací služba NetWorker nedokáže určit cestu Java specifikovanou proměnnou JAVA_HOME. Pokud se ověřovací službě NetWorker nepodaří spustit server NetWorker, proces se zastaví.

Resolution

  1. Přihlaste se k serveru NetWorker pomocí SSH.
  2. Přepněte na uživatele root:
sudo su -
  1. Přejděte do adresáře authc scripts nástroje NetWorker, cd /opt/nsr/authc-server/scripts.
  2. Spusťte skript konfigurace ověřovací služby
/opt/nsr/authc-server/scripts/authc_configure.sh
 
POZNÁMKA: Po zobrazení výzvy k zadání cesty Java zadejte cestu jre . pokud používáte NRE, není nutné cestu Java zadávat.
  1. Spusťte proces NetWorker:
systemctl start networker

 

Additional Information

Příklad dokončeného skriptu:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts
[root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh

Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:

The installation process will install an Apache Tomcat instance.
For optimum security, EMC NetWorker Authentication Service will
use a non-root user (nsrtomcat) to start the Apache Tomcat instance.
If your system has special user security requirements, ensure that proper
operational permissions are granted to this non-root user (nsrtomcat).
Please refer to NetWorker Installation Guide.

The Apache Tomcat will use "NSR_HOSTNAME" as the host name.
The Apache Tomcat will use "9090" as the port number.

The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support.

EMC recommends that you specify a keystore password that has a minimum of six characters.

Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]?

Specify password for the existing keystore:
The install will use the existing certificate "emcauthctomcat" for Apache Tomcat.
The install will use the existing certificate "emcauthcsaml" for Authentication Service.

Creating the installation log in /opt/nsr/authc-server/logs/install.log.

Performing initialization. Please wait...

The installation completed successfully.
 

Affected Products

NetWorker
Article Properties
Article Number: 000200199
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  5
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