NetWorker: Nie można uruchomić usługi serwera w systemie operacyjnym Linux

Summary: Nie można uruchomić usług NetWorker pomimo zaktualizowania ścieżki Java na hoście z systemem Linux.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

  • Serwer NetWorker jest postawiony na systemie operacyjnym Linux.
  • Wykonano aktualizację Java lub instalację środowiska NetWorker Runtime Environment (NRE).
  • Proces nsrd serwera NetWorker nie uruchamia się. Wyświetlany jest następujący błąd.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
  • Dane wyjściowe polecenia journelctl -xe pokazują:

    -- Unit networker.service has begun starting up.
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc.  Execute the
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package..
    -- Subject: Unit networker.service has failed
    
     

Cause

Usługa uwierzytelniania NetWorker nie może określić ścieżki Java określonej przez zmienną JAVA_HOME. Jeśli usługa uwierzytelniania NetWorker nie uruchomi się, proces serwera NetWorker zostanie zatrzymany.

Resolution

  1. Zaloguj się do serwera NetWorker przez SSH.
  2. Przełącz się na użytkownika root:
sudo su -
  1. Przejdź do katalogu skryptów uwierzytelniania NetWorker, cd /opt/nsr/authc-server/scripts.
  2. Uruchom skrypt konfiguracji usługi uwierzytelniania
/opt/nsr/authc-server/scripts/authc_configure.sh
 
UWAGA: Po wyświetleniu monitu o ścieżkę Java określ ścieżkę jre ; w przypadku korzystania z NRE nie trzeba określać ścieżki Java.
  1. Uruchom proces NetWorker:
systemctl start networker

 

Additional Information

Przykład skryptu, który jest kompletny:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts
[root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh

Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:

The installation process will install an Apache Tomcat instance.
For optimum security, EMC NetWorker Authentication Service will
use a non-root user (nsrtomcat) to start the Apache Tomcat instance.
If your system has special user security requirements, ensure that proper
operational permissions are granted to this non-root user (nsrtomcat).
Please refer to NetWorker Installation Guide.

The Apache Tomcat will use "NSR_HOSTNAME" as the host name.
The Apache Tomcat will use "9090" as the port number.

The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support.

EMC recommends that you specify a keystore password that has a minimum of six characters.

Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]?

Specify password for the existing keystore:
The install will use the existing certificate "emcauthctomcat" for Apache Tomcat.
The install will use the existing certificate "emcauthcsaml" for Authentication Service.

Creating the installation log in /opt/nsr/authc-server/logs/install.log.

Performing initialization. Please wait...

The installation completed successfully.
 

Affected Products

NetWorker
Article Properties
Article Number: 000200199
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  5
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