NetWorker: Nie można uruchomić usługi serwera w systemie operacyjnym Linux
Summary: Nie można uruchomić usług NetWorker pomimo zaktualizowania ścieżki Java na hoście z systemem Linux.
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Symptoms
- Serwer NetWorker jest postawiony na systemie operacyjnym Linux.
- Wykonano aktualizację Java lub instalację środowiska NetWorker Runtime Environment (NRE).
- Proces nsrd serwera NetWorker nie uruchamia się. Wyświetlany jest następujący błąd.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
-
Dane wyjściowe polecenia journelctl -xe pokazują:
-- Unit networker.service has begun starting up. May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_ May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error: May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc. Execute the May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc: May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1 May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package.. -- Subject: Unit networker.service has failed
Cause
Usługa uwierzytelniania NetWorker nie może określić ścieżki Java określonej przez zmienną JAVA_HOME. Jeśli usługa uwierzytelniania NetWorker nie uruchomi się, proces serwera NetWorker zostanie zatrzymany.
Resolution
- Zaloguj się do serwera NetWorker przez SSH.
- Przełącz się na użytkownika root:
sudo su -
- Przejdź do katalogu skryptów uwierzytelniania NetWorker, cd /opt/nsr/authc-server/scripts.
- Uruchom skrypt konfiguracji usługi uwierzytelniania :
/opt/nsr/authc-server/scripts/authc_configure.sh
UWAGA: Po wyświetleniu monitu o ścieżkę Java określ ścieżkę jre ; w przypadku korzystania z NRE nie trzeba określać ścieżki Java.
- Uruchom proces NetWorker:
systemctl start networker
Additional Information
Przykład skryptu, który jest kompletny:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts [root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]: The installation process will install an Apache Tomcat instance. For optimum security, EMC NetWorker Authentication Service will use a non-root user (nsrtomcat) to start the Apache Tomcat instance. If your system has special user security requirements, ensure that proper operational permissions are granted to this non-root user (nsrtomcat). Please refer to NetWorker Installation Guide. The Apache Tomcat will use "NSR_HOSTNAME" as the host name. The Apache Tomcat will use "9090" as the port number. The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support. EMC recommends that you specify a keystore password that has a minimum of six characters. Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]? Specify password for the existing keystore: The install will use the existing certificate "emcauthctomcat" for Apache Tomcat. The install will use the existing certificate "emcauthcsaml" for Authentication Service. Creating the installation log in /opt/nsr/authc-server/logs/install.log. Performing initialization. Please wait... The installation completed successfully.
Affected Products
NetWorkerArticle Properties
Article Number: 000200199
Article Type: Solution
Last Modified: 25 Nov 2025
Version: 5
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