NetWorker. Не удалось запустить службу сервера в операционной системе Linux.

Summary: Не удается запустить службы NetWorker даже после обновления пути Java на хосте Linux.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

  • Сервер NetWorker установлен в операционной системе Linux.
  • Была выполнена модернизация Java или установка операционной среды NetWorker (NRE).
  • Процесс nsrd сервера NetWorker не запускается. Появляется следующая ошибка.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
  • В выводе journalctl -xe отображается следующее:

    -- Unit networker.service has begun starting up.
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc.  Execute the
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package..
    -- Subject: Unit networker.service has failed
    
     

Cause

Службе проверки подлинности NetWorker не удается определить путь Java, указанный переменной JAVA_HOME. Если службе проверки подлинности NetWorker не удается запустить сервер NetWorker, процесс останавливается.

Resolution

  1. Войдите на сервер NetWorker по протоколу SSH.
  2. Переключитесь на пользователя root:
sudo su -
  1. Перейдите в каталог сценариев аутентификации NetWorker, cd /opt/nsr/authc-server/scripts.
  2. Запустите сценарий конфигурации службы authc
/opt/nsr/authc-server/scripts/authc_configure.sh
 
ПРИМЕЧАНИЕ. При запросе пути Java укажите путь jre ; при использовании NRE путь Java указывать не нужно.
  1. Запустите процесс NetWorker:
systemctl start networker

 

Additional Information

Пример завершенного сценария:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts
[root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh

Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:

The installation process will install an Apache Tomcat instance.
For optimum security, EMC NetWorker Authentication Service will
use a non-root user (nsrtomcat) to start the Apache Tomcat instance.
If your system has special user security requirements, ensure that proper
operational permissions are granted to this non-root user (nsrtomcat).
Please refer to NetWorker Installation Guide.

The Apache Tomcat will use "NSR_HOSTNAME" as the host name.
The Apache Tomcat will use "9090" as the port number.

The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support.

EMC recommends that you specify a keystore password that has a minimum of six characters.

Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]?

Specify password for the existing keystore:
The install will use the existing certificate "emcauthctomcat" for Apache Tomcat.
The install will use the existing certificate "emcauthcsaml" for Authentication Service.

Creating the installation log in /opt/nsr/authc-server/logs/install.log.

Performing initialization. Please wait...

The installation completed successfully.
 

Affected Products

NetWorker
Article Properties
Article Number: 000200199
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  5
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