RecoverPoint for VMs - Warning stating "The system reports mechanism is not functioning"

Summary: Warning stating "The system reports mechanism is not functioning" on HTML5 Plugin

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Symptoms

On RecoverPoint for Virtual Machines HTML5 Plugin, there is a warning: "The system reports mechanism is not functioning."

The system reports mechanism is used to send reports to Dell. It is not related to the email alerts sent directly to the user.
alert screen  


The below log entry can be found (or similar) in different logs (/home/kos/cli/result.log.xxx, /var/log/tomcat8/reaper-db.log, /var/log/tomcat8/mango-debug.log, /var/log/tomcat8/reaper-access-debug.log, /home/kos/control/management.log.gz)

2022/05/31 10:20:36.318 - #2 - 1156/1156 - CLI: genericWarningsSet << [(genericWarningID=WarnID_SYR_REPORTS_FAILURE,problemSeverity=ProblemSeverity_WARNING,genericWarningCategory=WarnCategory_BOX,siteUID=NoOption,boxRole=[],hostID=NoOption,globalLinks=[],groupCopies=Vector(),groups=Vector(),links=Vector(),devices=Vector(),hostVolumes=Vector(),vms=Vector(),arrays=Vector(),contents=The system reports mechanism is not functioning)]

 

 

Cause

In the CLI file of a log collection, config_system_reports, is enabled.


###############################
# SyR settings
###############################

config_system_reports enable="reports_and_alerts” compression="YES” encryption="YES” transfer_method="SMTP” sender_email="” -f;

RecoverPoint for Virtual Machines HTML5 Plugin shows an alert, because the config_system_reports is enabled, but there is no email or SMTP configuration in place.
Therefore, the reports cannot be sent, and that explains the warning message – “The system reports mechanism is not functioning”.

Resolution

Workaround:

For RecoverPoint for VMs version 6.0.2 and below, in order to resolve the warning message, there are two options.

1 - If you want to send reports to Dell:

  • Access the Site Control RPA with admin user.
  • Select option [6] System management CLI.
  • Type config_system_reports, press Enter and follow the prompts


Or

2 - To disable the Reports:

  • Access the Site Control RPA with admin user.
  • Select option [6] System management CLI.
  • Type config_system_reports, press Enter.
  • Select option 3) none, press Enter

config system reports

 

To clear the warning in RecoverPoint for VMs 6.0.2.1 and above:

  • Access the Site Control RPA with admin user.
  • Select option [2] Setup -> [8] Advanced options -> [4] Run script
  • Run the following script:
    ODg1NWQyNWRlYjliMjM0MDUwZDk0NjFkMzhhNDk3YjMKdW5saW1pdGVkCm5vdF9yZXN0cmljdGVk
    ClRoZSBpZCBvZiB0aGUgc2NyaXB0IGlzOlJQRUUtNDE2NQpNb3ZlIGNvbmZpZ19zeXN0ZW1fcmVw
    b3J0cyB0byBTdXBwb3J0IGNvbW1hbmRzCkFzc2lmIEhhbApzZWQgLWkgJy8iY29uZmlnX3N5c3Rl
    bV9yZXBvcnRzIiwvZCcgL2hvbWUva29zL2tib3gvc3JjL2luaXRpYWxpemF0aW9uL3R3ZWFrX3Bh
    cmFtcy90d2Vhay5wYXJhbXMuY2xpX2NvbW1hbmRzCnNlZCAtaSAnLyJ1bnJlZ2lzdGVyX3ZjZW50
    ZXJfc2VydmVyIiwvYVwiY29uZmlnX3N5c3RlbV9yZXBvcnRzIiwnIC9ob21lL2tvcy9rYm94L3Ny
    Yy9pbml0aWFsaXphdGlvbi90d2Vha19wYXJhbXMvdHdlYWsucGFyYW1zLmNsaV9jb21tYW5kcwo=
    #
  • Select option [M] Main Menu -> [6] System management CLI
  • Type enable_advanced_support_commands, press Enter, type yes and press Enter.
  • Type config_system_reports, press Enter.
  • Select option 3) none, press Enter
    config system reports


Resolution:

RecoverPoint for Virtual Machines is working by design.

Article Properties
Article Number: 000200356
Article Type: Solution
Last Modified: 16 Oct 2025
Version:  6
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