PowerStore: VSS provider installation rolls back due to missing Visual C++ Redistributable requirement

Summary: Installation logs show that an error occurred downloading vcredist_x64.exe from download.microsoft.com.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The installer rolls back the installation:

image.png
 
The VSS provider installation logs can be found here:
C:\Program Files\Dell EMC\PowerStore\PowerStore VSS Hardware Provider_PowerStore VSS Hardware Provider_installation\Logs\PowerStore_VSS_Hardware_Provider_Install_dd_mm_yyyy_hh_mm_ss.log


The logs show:
Error occurred while installing the following Action, hence rolling back the installation....!
Action Name:              Download File Action 
Action Description:       Download File Action : URL: http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe 

Error Details as below:
Connection with the specified server could not be established during Download File Action. Please check your firewall settings or URL and/or port number specified.   

Cause

Internet access is not available to download the required redistributable package.

Resolution

Install C++ redistributable runtime libraries manually and then install the PowerStore VSS provider.

Affected Products

PowerStore 1000X, PowerStore 1000T, PowerStore 3000X, PowerStore 3000T, PowerStore 3200T, PowerStore 5000X, PowerStore 5000T, PowerStore 500T, PowerStore 5200T, PowerStore 7000X, PowerStore 7000T, PowerStore 9000X, PowerStore 9000T, PowerStore 9200T
Article Properties
Article Number: 000200537
Article Type: Solution
Last Modified: 28 Sep 2023
Version:  3
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