NetWorker: New VMware Proxy Wizard Does Not List vProxies Deployed on vCenter Server

Summary: When attempting to register a new vProxy appliance deployed on a VMware hypervisor, the vProxy does not appear in the New VMware Proxy Wizard.

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Symptoms

  • The NetWorker VMware Protection (NVP) vProxy appliance has been deployed on a VMware vCenter or standalone ESXi host.
  • The vCenter or standalone ESXi host has been registered in the NetWorker server under VMware View.
  • While using the "New VMware Proxy Wizard" from within the NetWorker Management Console (NMC), the vProxy is not listed after expanding the vCenter and data center the vProxy resides on:

Example: vProxy nsr-vproxy02.amer.lan exists in VMware on a cluster called "vSAN Cluster"

vProxy nsr-vproxy02.amer.lan is deployed on the vSAN Cluster

However, nsr-vproxy02.amer.lan is not listed in the New VMware Proxy Wizard:
nsr-vproxy02.amer.lan vProxy is not listed in the New VMware Proxy Wizard 

  • Manually registering the vProxy completes successfully.

Cause

The "Notes" field of the vProxy Virtual Machine (VM) was modified in VMware:

vProxy VM's notes field shows that it has additional information added 
The Notes field should only contain: This is Backup and Recovery vProxy Appliance

Resolution

1. Close the New VMware Proxy Wizard window.
2. From VMware vSphere, modify the Notes field of the vProxy VM to only state: 

This is Backup and Recovery vProxy Appliance.

3. Return to the NMC and reattempt to register the vProxy using the New VMware Proxy Wizard:

vProxy nsr-vproxy02.amer.lan appears in the New vProxy Configuration Wizard  

Additional Information

NVP vProxy: How To Unregister/Re-Register a vProxy Appliance?

Additional information is available in the NetWorker VMware Integration Guide available under NetWorker Support Information.

Logs:

Troubleshooting Logs Table
Log File Location on NetWorker Server Description
<job-uuid>.log 
  • Linux: /nsr/logs/adhoc/nsrvproxy_mgmt/
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\adhoc\nsrvproxy_mgmt\

vProxy management job log file is created during the redeployment of the associated vProxy.
vproxy_upgrade_sessio
n_<vProxyidentifier>_<
jobuuid>
  • Linux: /nsr/logs/adhoc/nsrvproxy_mgmt/
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\adhoc\nsrvproxy_mgmt\
 Associated nsrvisd log file is created during redeployment of the vProxy.
nsrvisd-daemon.log
  • Linux: /opt/nsr/vproxy/logs/nsrvisd/
  • Windows: C:\Program Files\EMC NetWorker\nsr\vproxy\logs\nsrvisd\
 Associated nsrvisd detailed log file is created.
ProxySessions-<uuid> .log
  • Linux: /nsr/logs/adhoc/nsrvproxy_mgmt/
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\adhoc\nsrvproxy_mgmt\
 Associated ProxySessions log file is created during redeployment of the vProxy.
nsrvisd logs
  • Linux: /opt/nsr/vproxy/logs/nsrvisd
  • Windows: C:\Program Files\EMC NetWorker\nsr\vproxy\logs\nsrvisd\
 Associated inventory sessions log file is created.

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000203950
Article Type: Solution
Last Modified: 11 Nov 2025
Version:  6
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