VxRail: Failed to generate iDRAC log bundle due to Internal Error

Summary: Failed to generate iDRAC log bundle on VxRail plugin due to iSM 4.3.0 issue.

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Symptoms

An internal error message appears in the UI when collecting iDRAC log from the VxRail plugin:

iDRAC log from VxRail plugin, an internal error message is shown on the UI. 


Check disk size on the ESXi host by the vdf -h command. The /tmp folder is 100% full.

image.png

 

Cause

VxRail leverages the Dell iSM tool to collect iDRAC log files.
7.0.410 VxRail embedded iSM 4.3.0 which has a code defect that fills the ESXi /tmp folder and causes an iDRAC log collection failure.

Resolution

  • SSH to the ESXi host and delete files under /tmp/vmsupportcollection/logs/vm-support/ to release /tmp space.
  • Collect iDRAC logs from the iDRAC UI instead of from the VxRail plugin.
  1. Log in to the iDRAC UI from the browser.
  2. Navigate to Maintenance-> SupportAssist-> Start a collection then choose System Information and OS and Application Data or any other information you want to collect.


For example:

Support Assist UI 
 

Affected Products

VxRail Software
Article Properties
Article Number: 000205656
Article Type: Solution
Last Modified: 30 Mar 2026
Version:  3
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