Dell Unity: Remote Logging settings have disappeared from the Unisphere UI. (User Correctable)

Summary: This KB describes how to deal with the situation when Remote Syslog setting is not shown in the Unisphere UI.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

- Remote Logging configuration information could not be viewed in the Unisphere UI.
- Although the configuration was not visible, the logs were sent to a remote syslog server.
- Attempted to configure it again with the same IP address and got an error message.

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Create Remote Syslog Failed
The system encountered an unexpected error. Search for the error code on the support website or product forums, or contact your service provider, if available. (Error Code: 0x6000579)
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Cause

There is a mismatch between the Data Base for the Unisphere UI and the information that is stored in the CST for a specific IP entry.

Resolution

This problem can be resolved by restarting the Management Software.

Unisphere UI > Service > Service Tasks > Restart Management Software.
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Additional Information


Affected Products

Dell EMC Unity, Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 500 , Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Article Properties
Article Number: 000206947
Article Type: Solution
Last Modified: 24 May 2023
Version:  3
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