PowerProtect Cyber Recovery: Errore irreversibile quando si utilizza CRCLI

Summary: Impossibile avviare CRCLI a causa di un errore irreversibile.

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Symptoms

Quando si tenta di avviare CRCLI dalla shell di Cyber Recovery, viene visualizzato il seguente errore: 
~ # crcli
panic: runtime error: index out of range [1] with length 1

goroutine 1 [running]:
cr/dev/crcli/libcli.verifyToken({0xc00010ac60, 0x154}, {0xc000021be0, 0x20, 0x20})
cr/dev/crcli/libcli/token_ircli.go:217 +0x34b
cr/dev/crcli/libcli.decryptCliToken({0xc00010ac60, 0x154})
cr/dev/crcli/libcli/token_ircli.go:228 +0xfa
cr/dev/crcli/libcli.readTokenFromFile()
cr/dev/crcli/libcli/token_ircli.go:259 +0x2bd
cr/dev/crcli/libcli.InternalApiCall({0x55f78cb320b8, 0x13})
cr/dev/crcli/libcli/token_ircli.go:84 +0x105
cr/dev/crcli/libcli.SetCRCapabilitiesEnable()
cr/dev/crcli/libcli/system_info.go:181 +0xd4
main.main()
cr/dev/crcli/climain.go:141 +0x6cf

Da crcli.log(/opt/dellemc/cr/var/log/crcli) 
[2023-06-12 16:37:41.077] [INFO] [crcli] [crlogging.go:173 SetLevel()] : Setting LogLevel to 3
[2023-06-12 16:37:41.077] [INFO] [crcli] [climain.go:119 main()] : =====================
[2023-06-12 16:37:41.077] [INFO] [crcli] [climain.go:120 main()] : crcli started: version=19.13.0.1-61
[2023-06-12 16:37:41.077] [DEBUG] [crcli] [climain.go:122 main()] : Entering
[2023-06-12 16:37:41.077] [DEBUG] [crcli] [system_info.go:179 SetCRCapabilitiesEnable()] : Entering
[2023-06-12 16:37:41.077] [DEBUG] [crcli] [token_ircli.go:81 InternalApiCall()] : Entering
[2023-06-12 16:37:41.077] [DEBUG] [crcli] [token_ircli.go:242 readTokenFromFile()] : Entering
[2023-06-12 16:37:41.077] [DEBUG] [crcli] [token_ircli.go:393 openHiddenFile()] : Entering
[2023-06-12 16:37:41.077] [DEBUG] [crcli] [token_ircli.go:376 getHiddenFile()] : Entering
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [token_ircli.go:389 getHiddenFile()] : Exiting
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [token_ircli.go:410 openHiddenFile()] : Exiting
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [token_ircli.go:225 decryptCliToken()] : Entering
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [token_ircli.go:209 verifyToken()] : Entering
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [encoding.go:49 DecodeString()] : Entering
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [encoding.go:57 DecodeString()] : Exiting
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [crcrypto.go:545 DecryptCFB()] : Entering
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [crcrypto.go:566 DecryptCFB()] : Exiting
[2023-06-12 16:37:41.078] [DEBUG] [crcli] [panic.go:884 gopanic()] : Exiting

Cause

Questo problema è dovuto alla mancata decrittografia del token, che suggerisce che il token non è più valido per la sessione attualmente connessa.

Resolution

Per risolvere questo problema, effettuare le seguenti operazioni:
  1. Disconnettersi dalla shell di Cyber Recovery (connessione ssh).
  2. Connettersi nuovamente alla shell di Cyber Recovery (connessione ssh).
Questi passaggi forzano la generazione di un nuovo token, quindi l'accesso a CRCLI ha esito positivo.
Per ulteriori informazioni, contattare il supporto tecnico Dell.

Affected Products

PowerProtect Cyber Recovery
Article Properties
Article Number: 000215425
Article Type: Solution
Last Modified: 27 May 2026
Version:  2
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