PowerEdge: firmware de iDRAC9 v7.00.00.00: consola virtual, no se puede conectar el visor. Cierre la ventana e inténtelo de nuevo

Summary: En este artículo, se aborda un problema en el que la consola virtual no se inicia con el error "No se puede conectar el visor. Cierre las ventanas e inténtelo de nuevo" después de actualizar el firmware de iDRAC9 a v7.00.00.00. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Se muestra un error al intentar iniciar la consola virtual:

Error de la consola virtual 


Siga este enfoque de solución de problemas:

  1. Verifique si está iniciando la GUI de iDRAC por IP o FQDN, intente lo contrario y vea si ayuda. 
  2. Si se trata de un navegador Chrome, intente iniciar la consola virtual con el modo de incógnito. Si hay varias extensiones instaladas en el navegador, deshabilite todas y, a continuación, habilite el modo de incógnito y vuelva a intentarlo. 
  3. Verifique la versión del navegador de Chrome/Firefox/Safari o Microsoft Edge. Actualice su navegador a la versión más reciente e inténtelo nuevamente.
    1. Si se utiliza un navegador Chrome, le recomendamos que lo actualice a v116.0.5845.141 o posterior, lo que puede hacer que la consola virtual funcione en iDRAC 7.00.x.x.
  4. Verifique si el cliente envía algún script proxy a los servidores y si es probable que el proxy "corte" la transmisión de video.
  5. Al final, se recomienda revertir el iDRAC en cualquier sistema que presente el problema, ya que es importante aislarlo y acotar. 

 

Revise la información que se encuentra en - Notas de la versión y problemas conocidos de iDRAC 7.00.00.00 

Mensaje acerca de la consola virtual y el problema en el navegador Safari 

Mensaje acerca de que la consola virtual y Chrome deben usar la versión 63 o una más reciente 

Mensaje acerca de las versiones del navegador Edge no compatibles 44.17763.1.0 | 18.17763 

Lista de navegadores web compatibles 

 

Affected Products

iDRAC9

Products

PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX750c , PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000217841
Article Type: How To
Last Modified: 07 Mar 2025
Version:  4
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