PowerEdge：iDRAC9 FW v7.00.00.00 — 虚拟控制台 — 无法连接查看器。关闭窗口并重试

Summary: 本文介绍虚拟控制台无法启动并显示此错误“无法连接查看器。关闭窗口，然后在更新 iDRAC9 固件 v7.00.00.00 后重试。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

尝试启动虚拟控制台时出现错误：

虚拟控制台错误 


请遵循以下故障处理方法：

  1. 验证您是通过 IP 还是 FQDN 启动 iDRAC GUI，尝试其他方法，看看是否可行。 
  2. 如果使用的是 Chrome 浏览器，请尝试使用无痕模式启动虚拟控制台。如果浏览器中安装了多个扩展程序，请禁用所有扩展程序，然后启用无痕模式并重试。 
  3. 验证Chrome/Firefox/Safari或Microsoft Edge的浏览器版本。将浏览器更新至最新版本，然后重试。
    1. 如果这是 Chrome 浏览器，我们建议更新到 v116.0.5845.141 或更高版本，可让虚拟控制台在 iDRAC 7.00.x.x 上运行。
  4. 验证客户是否正在将任何代理脚本推送到服务器，以及代理是否可能“切断”视频流。
  5. 最后，建议在出现问题的任何系统上回滚 iDRAC，因为隔离和缩小范围非常重要。 

 

查看 iDRAC 7.00.00.00 发行说明和已知问题中找到的信息  

有关 Safari 浏览器上的虚拟控制台和问题的消息 

有关虚拟控制台和 Chrome 必须使用版本 63 或更高版本的消息 

有关不支持 Edge 浏览器版本的消息 44.17763.1.0 |18.17763 

支持的 Web 浏览器列表 

 

Affected Products

iDRAC9

Products

PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX750c , PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000217841
Article Type: How To
Last Modified: 07 Mar 2025
Version:  4
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