PowerProtect DM5500-Appliance: UPGRADE_PRECHECK: PPDM-Upgradepaket konnte nicht hochgeladen werden

Summary: Bei der Vorabprüfung des DM 5500-Code-Build-Upgrades von 5.13 auf 5.14 konnte das PPDM-Upgradepaket nicht hochgeladen werden.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Beim Versuch, ein Upgrade der PowerProtect Data Manager-Appliance durchzuführen, kann die Vorabprüfung des Upgrades mit dem folgenden Fehler fehlschlagen:


WebUI – Fehlercode der Vorabprüfung
Das LogBundle verweist auf den Fehlercode: logs/ppoe/upgrade/upgrade.log
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Failed to upload PPDM upgrade Package. Retrying count : 3
org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://xxx.xxx.xxx.xxx:8443/api/v2/upgrade-packages": Error writing request body to server; nested exception is java.io.IOException: Error writing request body to server
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:791) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:717) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.postForEntity(RestTemplate.java:474) ~[spring-web-5.3.27.jar!/:5.3.27]
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:96) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
Caused by: java.io.IOException: Error writing request body to server
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.checkError(HttpURLConnection.java:3668) ~[?:?]
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.write(HttpURLConnection.java:3651) ~[?:?]
        at org.springframework.util.StreamUtils$NonClosingOutputStream.write(StreamUtils.java:287) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.util.StreamUtils.copy(StreamUtils.java:167) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeContent(ResourceHttpMessageConverter.java:139) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:129) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:45) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.AbstractHttpMessageConverter.write(AbstractHttpMessageConverter.java:227) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writePart(FormHttpMessageConverter.java:541) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeParts(FormHttpMessageConverter.java:517) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeMultipart(FormHttpMessageConverter.java:497) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:369) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:156) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate$HttpEntityRequestCallback.doWithRequest(RestTemplate.java:997) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:780) ~[spring-web-5.3.27.jar!/:5.3.27]
        ... 8 more
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Maximum retries occurred for package upload.
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] tasks.PpdmPrecheckTask - PPDM Precheck failed :{}
com.dellemc.ppoe.common.errorutil.PPOEException: Failed to upload the Data Manager update package. Internal error occurred.
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:109) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updating upgrade summary log file : Data Manager pre-check : Pre-check failed.
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updated upgrade summary log file.

Cause

Die PowerProtect Data Manager-Paketdatei wurde nicht ordnungsgemäß hochgeladen.

Resolution

Eine manuelle Befehlszeilenaktion ist erforderlich, um ein möglicherweise beschädigtes Paket zu verwalten.
Da es sich bei der PowerProtect DM5500-Appliance um ein "geschlossenes" System handelt und Bash-/Shell-Zugriff erforderlich ist, muss der Dell EMC Support auf derartige Probleme aufmerksam werden.

Affected Products

PowerProtect DM5500
Article Properties
Article Number: 000218965
Article Type: Solution
Last Modified: 19 Sep 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.