PowerProtect DM5500 -laite: UPGRADE_PRECHECK: PPDM-päivityspaketin lähetys epäonnistui

Summary: DM 5500 -koodin koontiversion esitarkistus versiosta 5.13 versioon 5.14 ei ladannut PPDM-päivityspakettia.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Kun PowerProtect Data Manager Appliancea yritetään päivittää, päivityksen esitarkistus voi epäonnistua ja näyttää seuraavan virheen:


WebUI - Pre Check -virhekoodi
LogBundle viittaa virhekoodiin: logs/ppoe/upgrade/upgrade.log
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Failed to upload PPDM upgrade Package. Retrying count : 3
org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://xxx.xxx.xxx.xxx:8443/api/v2/upgrade-packages": Error writing request body to server; nested exception is java.io.IOException: Error writing request body to server
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:791) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:717) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.postForEntity(RestTemplate.java:474) ~[spring-web-5.3.27.jar!/:5.3.27]
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:96) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
Caused by: java.io.IOException: Error writing request body to server
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.checkError(HttpURLConnection.java:3668) ~[?:?]
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.write(HttpURLConnection.java:3651) ~[?:?]
        at org.springframework.util.StreamUtils$NonClosingOutputStream.write(StreamUtils.java:287) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.util.StreamUtils.copy(StreamUtils.java:167) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeContent(ResourceHttpMessageConverter.java:139) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:129) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:45) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.AbstractHttpMessageConverter.write(AbstractHttpMessageConverter.java:227) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writePart(FormHttpMessageConverter.java:541) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeParts(FormHttpMessageConverter.java:517) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeMultipart(FormHttpMessageConverter.java:497) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:369) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:156) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate$HttpEntityRequestCallback.doWithRequest(RestTemplate.java:997) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:780) ~[spring-web-5.3.27.jar!/:5.3.27]
        ... 8 more
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Maximum retries occurred for package upload.
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] tasks.PpdmPrecheckTask - PPDM Precheck failed :{}
com.dellemc.ppoe.common.errorutil.PPOEException: Failed to upload the Data Manager update package. Internal error occurred.
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:109) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updating upgrade summary log file : Data Manager pre-check : Pre-check failed.
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updated upgrade summary log file.

Cause

PowerProtect Data Manager -pakettitiedostoa ei ladattu oikein.

Resolution

Manuaalinen CMD-linjatoiminto on tarpeen mahdollisen vioittuneen paketin hallitsemiseksi.
Koska PowerProtect DM5500 -laite on "suljettu" järjestelmä ja siihen tarvitaan pääsy bash/shell-liittymään, Dell EMC -tuki tarvitsee huomiota tällaisiin ongelmiin.

Affected Products

PowerProtect DM5500
Article Properties
Article Number: 000218965
Article Type: Solution
Last Modified: 19 Sep 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.