RecoverPoint for VMs: Unable to Protect a VM with resourceId error

Summary: When attempting to protect a VM, the Protect VM wizard shows an error: [resourceId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx_xx]

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

See below images for reference.

UI showing resource ID error
 

Cause

The plug-in contains stale ESXi cluster information that may have been decommissioned but was not removed from RecoverPoint.

Example:

UI showing stale ESXi cluster information that may have been decommissioned but was not removed from RecoverPoint

 

Resolution

In vCenter (check in all associated vCenters), go to the RecoverPoint plug-in > System > ESXi Clusters > Select the correct RecoverPoint cluster > remove the null(N/A) ESXi cluster by pressing the trash can icon on the right.

image.png

Affected Products

RecoverPoint for Virtual Machines
Article Properties
Article Number: 000219566
Article Type: Solution
Last Modified: 20 Mar 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.