Data Domain：「Cloud DR：備份失敗，並顯示「伺服器無法驗證要求」

Summary: 雲端 DR：備份工作停止回應，且沒有進度 （0%），並顯示下列錯誤。「Cloud DR：備份失敗，並顯示「伺服器無法驗證要求」。

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Symptoms

在 CDRA 記錄中，我們看到以下錯誤： 
[c.e.c.c.a.s.i.s.s.i.StorageManagerServiceImpl.obtainCloudBlobContainer(682)] -  Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.
com.microsoft.azure.storage.StorageException: Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.

Cause

這是因為 CDRA 時間未與正確的時間同步。

Resolution

因應措施 1：
手動檢查 CDRA/POWERPROTECT DATA MANAGER 作業系統時間。  
sudo timedatectl
如果時間不正確。 
sudo timedatectl set-time "2023-12-12 08:30:00"  (replace to current time)
因應措施 2：
檢查 NTP 是否已同步。 
sudo timedatectl     
 Local time: Sun 2023-12-17 20:24:23 EST
  Universal time: Mon 2023-12-18 01:24:23 UTC
        RTC time: Mon 2023-12-18 01:24:31
       Time zone: America/New_York (EST, -0500)
     NTP enabled: yes
NTP synchronized: no
 RTC in local TZ: no
如果 NTP 同步顯示 否，請執行下列命令。 
sudo  timedatectl set-ntp true
如果您執行上述命令，但狀態顯示「no」，請檢查 NTP 伺服器是否可用。



Affected Products

Cloud Disaster Recovery
Article Properties
Article Number: 000220542
Article Type: Solution
Last Modified: 19 Feb 2024
Version:  2
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