Data Domain：“Cloud DR：备份失败，并显示“服务器无法对请求进行身份验证”

Summary: Cloud DR：备份作业停止响应且无任何进度 （0%），并显示以下错误。“Cloud DR：备份失败，并显示“服务器无法对请求进行身份验证”。

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Symptoms

在 CDRA 日志中，我们看到以下错误： 
[c.e.c.c.a.s.i.s.s.i.StorageManagerServiceImpl.obtainCloudBlobContainer(682)] -  Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.
com.microsoft.azure.storage.StorageException: Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.

Cause

这是因为 CDRA 时间未与正确的时间同步。

Resolution

解决方法 1：
手动检查 CDRA/POWERPROTECT DATA MANAGER 操作系统时间。  
sudo timedatectl
如果时间不正确。 
sudo timedatectl set-time "2023-12-12 08:30:00"  (replace to current time)
解决方法 2：
检查 NTP 是否已同步。 
sudo timedatectl     
 Local time: Sun 2023-12-17 20:24:23 EST
  Universal time: Mon 2023-12-18 01:24:23 UTC
        RTC time: Mon 2023-12-18 01:24:31
       Time zone: America/New_York (EST, -0500)
     NTP enabled: yes
NTP synchronized: no
 RTC in local TZ: no
如果 NTP 同步显示 否，请运行以下命令。 
sudo  timedatectl set-ntp true
如果您运行上述命令并且状态显示为“否”，请检查 NTP 服务器是否可用。



Affected Products

Cloud Disaster Recovery
Article Properties
Article Number: 000220542
Article Type: Solution
Last Modified: 19 Feb 2024
Version:  2
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