Data Domain: How to hard reboot a Data Domain

Summary: This article can help customers to perform the hard reboot of Data Domain.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

  1. Power down the Data Domain system by issuing the DD-CLI Command #system poweroff

  2. Wait for the DD system to gracefully shut down.

  3. Remove all AC Power cables from DD Head unit or Controller.

    NOTE: DD2200/DD2500 systems require removal of the BBU from the rear of the chassis after a system power-off, or that AC power be held off until the battery completely discharges (up to 30 minutes).

  4. Wait for 2 minutes

  5. Plug all the power supplies back in and boot the system by pressing the power button on the front panel.

Alternatively, a remote flea drain should accomplish the same thing for newer DD models:
Data Domain: DD3300 6900 9400 9900 Platform Flea Drain BMC Reset Procedure

 

Affected Products

Data Domain
Article Properties
Article Number: 000222967
Article Type: How To
Last Modified: 21 Nov 2024
Version:  2
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