PowerProtect: Instalación del agente de Ubuntu del sistema de archivos de Data Manager para Error de bloqueo de PPDM: Salir del proceso de registro con el código de salida 7

PowerProtect: La instalación del agente de Ubuntu del sistema de archivos de Data Manager para PowerProtect Data Manager sigue fallando después de la instalación. Error: El problema podría deberse al FQDN o la dirección IP de PowerProtect Data Manager. Salir del proceso de registro con el código de salida 7

Service Error:

admin@ubuntu:~/fsagent$ systemctl status agentsvc.service
× agentsvc.service - Dell PowerProtect Agent Service Daemon
     Loaded: loaded (/etc/systemd/system/agentsvc.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Wed 2024-04-17 20:22:04 UTC; 1min 31s ago
    Process: 3492 ExecStartPre=/bin/mkdir -p /opt/dpsapps/agentsvc/tmp (code=exited, status=0/SUCCESS)
    Process: 3493 ExecStart=/opt/dpsapps/agentsvc/agentService config=/opt/dpsapps/agentsvc/config.yml (code=exited, status=1/FAILURE)
   Main PID: 3493 (code=exited, status=1/FAILURE)
        CPU: 6.348s

Process AgentService Not Found:
 
admin@ubuntu:~/fsagent$ ps -ef | grep -i AgentService
la-pia-+    3631    1299  0 20:23 pts/0    00:00:00 grep --color=auto -i AgentService

Port # 7000 Not Found:

admin@ubuntu:~/fsagent$ sudo netstat -nlp | more
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name
tcp        0      0 127.0.0.53:53           0.0.0.0:*               LISTEN      867/systemd-resolve
tcp        0      0 127.0.0.1:7011          0.0.0.0:*               LISTEN      3667/agentService
tcp        0      0 127.0.0.1:7010          0.0.0.0:*               LISTEN      3667/agentService
tcp        0      0 0.0.0.0:22              0.0.0.0:*               LISTEN      1022/sshd: /usr/sbi
tcp6       0      0 :::28002                :::*                    LISTEN      1097/avagent.bin
tcp6       0      0 127.0.0.1:44385         :::*                    LISTEN      1097/avagent.bin
tcp6       0      0 :::22                   :::*                    LISTEN      1022/sshd: /usr/sbi
udp        0      0 127.0.0.53:53           0.0.0.0:*                           867/systemd-resolve
raw6       0      0 :::58                   :::*                    7           865/systemd-network

Se realizó una instalación mínima de Ubuntu con algunos archivos y características del sistema operativo faltantes y también faltaron algunas dependencias, por lo cual el puerto 7000 no pudo adquirir el agente de Ubuntu del sistema de archivos para PowerProtect Data Manager agentsvc.service.

El agente del sistema de archivos de Ubuntu para PowerProtect Data Manager sigue fallando después de la instalación. Error: El problema podría deberse al FQDN o la dirección IP de PowerProtect Data Manager. Salir del proceso de registro con el código de salida 7

El administrador de PowerProtect Data Manager realizó la instalación completa de Ubuntu y, luego, FSAgent comenzó a funcionar correctamente según lo esperado.

Puede comprobar que /var/log/installer/telemetry muestre true.
"Minimal": verdadero

Esto significa una instalación incorrecta y limitada de Ubuntu.


 

Instalación:

Installation Command after Complete Ubuntu OS Installation was done:

admin@ubuntu:~/fsagent$ sudo ./install.sh --debug --skip-driver
2024/04/17 20:19:07 debian based system
2024/04/17 20:19:07 Linux
2024/04/17 20:19:07 The adm-agent was not installed.
2024/04/17 20:19:07 19.15.0.78.78
dpkg-query: no packages found matching powerprotect-agentsvc
2024/04/17 20:19:07 The powerprotect-agentsvc was not installed.
2024/04/17 20:19:07 19.15.0.78
2024/04/17 20:19:07 The ppdm-fsagent was not installed.
2024/04/17 20:19:08 The ppdm-fsagent installation was successful.
2024/04/17 20:19:09 To configure firewall rules run /opt/dpsapps/agentsvc/configfw.sh
2024/04/17 20:19:09 The powerprotect-agentsvc installation was successful.
2024/04/17 20:19:09 Skipping the block based backup driver installation.
Do you wish to register with PowerProtect Data Manager? [y/n] y
2024/04/17 20:19:15 The powerprotect-agentsvc registration was initiated.
Enter PowerProtect Data Manager hostname or IP: myPPDM_Name
2024/04/17 20:19:35 /opt/dpsapps/agentsvc/register.sh --PowerProtectServer=myPPDM_Name
The PowerProtect Data Manager server FQDN or IP address that is used by the application agent host is myPPDM_Name.
To use the Fully Qualified Domain Name (FQDN) as the preferred address for the agent host, in the PowerProtect Data Manager UI, go to Infrastructure > Application Agents and select Configure DNS Name Resolution.
Enter the preferred FQDN or IP address of the application host: 10.##.##.##
Preferred Address of the application host is 10.##.##.##
Enter the port number from the supported ranges 7000 to 7009 and 7012 to 7020. ports 7010 and 7011 are used by the agent service process
Enter the port number for the agent service (7000 by default): 7000
Do you want to add the firewall rule for the port 7000 (yes/no)? yes
Running the firewall script /opt/dpsapps/agentsvc/configfw.sh for setting the firewall rule.
ufw service is running
configuring ufw firewall rules
Skipping adding existing rule
Skipping adding existing rule (v6)
Firewall reloaded
The port number used by the application agent host is 7000.
TMPDIR set to value /opt/dpsapps/agentsvc/tmp
Agent service (pid 3493) started successfully.
Checking for PowerProtect Data Manager server Accessibility.
PowerProtect Data Manager server is Accessible.
The PowerProtect Data Manager File system agent installation was successful, and the request for agent registration has been sent to the PowerProtect Data Manager Server. Go to Infrastructure >Application Agents in the PowerProtect Data Manager UI to confirm that the registration completed successfully.