ECS: Detected an issue with PSU or power supply failure on a node

Summary: What can I check if I receive an email alert informing me that the system has detected an issue with PSU.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Is this alert due to a planned or unplanned power outage?

If this is the case - ensure that the PSU's are detected again by running the command on the node(s) alerting

Example: 
# cs_hal sensors psu
Entity            Type                Label             Status  Info
-----             -----               -----             -----   -----
Power Supply      PSU                 PS1 Status        OK
Power Supply      PSU                 PS2 Status        OK

There was no power outage and my PSU shows failed

Example: 
# cs_hal sensors psu
Entity            Type                Label             Status  Info
-----             -----               -----             -----   -----
Power Supply      PSU                 PS1 Status        FAIL    failure detected; failure predicted;
Power Supply      PSU                 PS2 Status        OK
It is advised to check the cables. If one is loose (indicated by an amber light), reseat the loose cable and verify the sensor state again.

None of the above fixed my issue.

Respond to the form in the email that you require further assistance.

Affected Products

ECS, ECS Appliance, ECS Appliance Gen 3
Article Properties
Article Number: 000227169
Article Type: How To
Last Modified: 25 Jul 2024
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.