Precision Workstation with Intel E810 Network Card Experiences Intermittent Network Connections While Using SFP28 Optical Module

Summary: Learn about the connection issues occurs on Precision Workstations installed with Intel Card E810 when using SFP28 module.

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Symptoms

Precision Workstations may experience intermittent network connections or connection failures. The issue occurs on the computer installed with Intel E810 network adapters when using SFP28 optical module.

Affected Platforms:

  • Precision 5860 Tower
  • Precision 5860 XL Tower
  • Precision 7875 Tower
  • Precision 7875 XL Tower
  • Precision 7960 Tower
  • Precision 7960 XL Tower

Cause

This is due to the issue with network card firmware.

Resolution

Updating to Intel NIC Family Version 22.5.7 Firmware for Intel E810 Adapters version 22.5.7 or later on the computer resolves the issue. To download and install the firmware, reference How to Download and Install Dell Drivers.

Affected Products

Precision 5860 XL Tower, Precision 7875 XL Tower, Precision 7960 XL Tower, Precision 5860 Tower, Precision 7875 Tower, Precision 7960 Tower
Article Properties
Article Number: 000228835
Article Type: Solution
Last Modified: 09 Sep 2025
Version:  4
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