播放 Ogg 格式音訊檔案時0xC00DB3B0錯誤代碼

Summary: 在 Dell 桌上型電腦、筆記型電腦或平板電腦上播放 Ogg 格式的音訊檔案時，出現錯誤代碼0xC00DB3B0。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Dell 桌上型電腦、筆記型電腦或平板電腦在播放 Ogg 格式的音訊檔案時顯示錯誤代碼0xC00DB3B0，並顯示下列訊息：

  • 「我們無法開啟」檔案的名稱」。它使用不受支援的編碼設置。
    我們無法開啟檔案的名稱。它使用不受支援的編碼設置。

受影響的平台：

  • Dell 14 DC14255
  • Dell 16 DC16255
  • Dell 16 DC16256
  • Dell Pro 13 高階PA13250
  • Dell Pro 14 基本PV14255
  • Dell Pro 14 Plus PB14250
  • Dell Pro 14 高階PA14250
  • Dell Pro Max 14 Premium MA14250
  • Dell Pro Max 16 Premium MA16250
  • Dell Pro Max 薄型FCS1250
  • Dell Pro Max Slim XE FCS1250
  • Dell Pro Max 直立式 T2 FCT2250
  • Dell Pro Max 直立式 T2 XE FCT2250
  • Dell Pro Rugged 12 平板電腦RA02260
  • Dell Pro 輕薄型 Essential QVS1260
  • Dell Pro Slim Plus QBS1250
  • Dell Pro Slim Plus XE QBS1250
  • Dell Pro Tower 基本QVT1260
  • Dell Pro 直立式 Plus QBT1250
  • Dell Pro 直立式 Plus XE QBT1250
  • Dell 薄型ECS1250
  • Dell 直立式ECT1250

Cause

錯誤代碼0xC00DB380是由於 Windows 11 24H2 問題所導致。

Resolution

將電腦上的 Windows 11 作業系統更新至 25H2 版或更新版本可解決問題。

Affected Products

Dell 14 DC14255, Dell 16 DC16255, Dell 16 DC16256, Dell Slim ECS1250, Dell Tower ECT1250, Dell Pro Max Slim FCS1250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 FCT2250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 14 Premium MA14250 , Dell Pro Max 16 Premium MA16250, Dell Pro 13 Premium PA13250, Dell Pro 14 Premium PA14250, Dell Pro 14 Plus PB14250, Dell Pro 14 Essential PV14255, Dell Pro Slim Plus QBS1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus QBT1250, Dell Pro Tower Plus XE5 QBT1250, Dell Pro Slim Essential QVS1260, Dell Pro Tower Essential QVT1260, Dell Pro Rugged 12 Tablet RA02260 ...
Article Properties
Article Number: 000305970
Article Type: Solution
Last Modified: 22 May 2026
Version:  10
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