Latitude 7350 Intermittently Stops Responding

Summary: Learn what to do if a Latitude 7350 intermittently stops responding for 60 seconds at a time or less.

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Symptoms

A Latitude 7350 may intermittently stop responding if the SSD has massive read/write activities while BitLocker is enabled. This happens only when SATA/NVMe Operation is set to Raid on in the BIOS and the Intel Rapid Storage Technology (IRST) is any version released before version 20.2.7.1026, A06.

Affected Platforms:

  • Latitude 7350

Cause

Some versions of the IRST driver cause this issue.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter.

Updating the Intel Rapid Storage Technology Driver and Application to 20.2.7.1026, A06 or later on the computer resolves the issue. To download and install the driver, refer to the Driver Update Guide.

Affected Products

Latitude 7350
Article Properties
Article Number: 000443230
Article Type: Solution
Last Modified: 24 May 2026
Version:  2
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