NetWorker NWUI Page Not Found (HTTP 404) after NWUI reinstallation

Summary: After performing a clean reinstall of NetWorker Web UI (NWUI) and successfully running nwui_configure.sh, attempting to access the NWUI returns an error: HTTP 404 - *Page not found*.

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Symptoms

  • NetWorker Web UI (NWUI) URL https://<FQDN>:9090/nwui  returns HTTP 404
  • All NWUI-related daemons are running
  • Port 9090 is listening
  • No warnings or errors appear in NWUI, AUTHC, or application monitoring logs
  •  Other AUTHC-based endpoints are accessible, for example:
    • https://<FQDN>:9090/nwrestapi
    • https://<FQDN>:9090/auth-server 

Cause

The NWUI endpoint nwui and nwui.war  provided by the AUTHC Tomcat service, is missing from the /nsr/authc/webapps directory.

Resolution

Follow these steps to resolve the issue:

  • Copy the nwui.war file to the AUTHC webapps directory  
     cp /opt/nwui/lib/nwui.war /nsr/authc/webapps/
  • Check file permissions. If the file permissions are restricted (for example):
-rw------- 1 root root nwui.war
  • Update the permissions so the AUTHC Tomcat service can read and deploy the file:
chmod 755 /nsr/authc/webapps/nwui.war
  • Restart NetWorker service.
systemctl restart networker
  • Verify successful deployment. Confirm that the nwui directory is created under /nsr/authc/webapps with the following permissions:
drwx------.  4 nsrtomcat nsrtomcat       37 Dec 26 16:06 nwui
  • Access NWUI:           
    https://<FQDN>:9090/nwui

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000447665
Article Type: Solution
Last Modified: 02 Apr 2026
Version:  1
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