NetWorker: NVP vProxy: MSVMAPPAGENT SQL Transaction Log Backups Failing "MSSQL Agent failed to create a transaction log backup."

Summary: msvmagent_appbackup: The server principal "NT AUTHORITY\SYSTEM" is not able to access the database "SQL_DB1" under the current security context.

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Symptoms

The NetWorker VMware Protection (NVP) integration is configured with the vProxy Appliance.  
Microsoft Virtual Machine (VM) App Agent (MSVMAPPAGENT) for SQL Server application-consistent protection is configured to perform a backup of a VM with Microsoft SQL Server.
The backup of the VM fails, indicating the MSSQL Agent failed to create a transaction log backup. The NetWorker Management Console (NMC) session details and session log shows:

YYYY/MM/DD HH:MM:SS INFO:   [89] MSSQL: Executed MSSQL Agent operation 'backup_transaction_log' on guest VM.
YYYY/MM/DD HH:MM:SS INFO:   [89] MSSQL: Executed MSSQL Agent operation 'monitor' on guest VM.
YYYY/MM/DD HH:MM:SS INFO:   [89] MSSQL Agent: Performing transaction log backup for SQL instance 'VM_NAME'
YYYY/MM/DD HH:MM:SS ERROR:  [89] MSSQL: MSSQL Agent: 
YYYY/MM/DD HH:MM:SS ERROR:  [89] MSSQL: backup_transaction_log: Failure monitoring progress: MSSQL Agent: 
YYYY/MM/DD HH:MM:SS ERROR:  [89] MSSQL: MSSQL Agent failed to create a transaction log backup.
YYYY/MM/DD HH:MM:SS ERROR:  [89] MSSQL: Backup of the application "MSSQL Agent" on the virtual machine "VM_NAME" has failed.
YYYY/MM/DD HH:MM:SS INFO:   [89] MSSQL: Disconnected from MSSQL Agent in "VM_NAME".

The target VM's C:\Program Files\DPSAPPS\MSVMAPPAGENT\logs\msvmagent_appbackup.log shows:

52701:msvmagent_appbackup: Command line: C:\Program Files\DPSAPPS\MSVMAPPAGENT\bin\msvmagent_appbackup.exe -i - 
37693 MM/DD/YYYY HH:MM:SS msvmagent_appbackup NSR info SQL Connection to VM_NAME is created. SQL Server Version is 13.00.5026
...
153887:msvmagent_appbackup: Microsoft SQL server documentation provides details about the following SQL Server Provider error:
38008:msvmagent_appbackup: The server principal "NT AUTHORITY\SYSTEM" is not able to access the database "SQL_DB1" under the current security context.
153416:msvmagent_appbackup: (Error: 916)
37938:msvmagent_appbackup: Failed to obtain filegroups for SQL_DB1.
Backing up SQL_DB1...
172257:msvmagent_appbackup: Backup of SQL_DB1 failed.

Cause

The "NT AUTHORITY\SYSTEM" is not granted sysadmin rights to the Microsoft SQL Server databases.

Resolution

The MSVMAPPAGENT runs under the SYSTEM account for data protection operations. Configure all SQL Server instances in the VM to grant "NT AUTHORITY\SYSTEM" account sysadmin rights:

MSSMS setting sysadmin role to SYSTEM account

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000055925
Article Type: Solution
Last Modified: 12 Jun 2025
Version:  5
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