EMAgent Causing Excessive Load on Dell Security Management Server

Yhteenveto: Under certain conditions, the Dell Encryption Management Agent (EMAgent) starts server check-ins every minute. This may cause excessive traffic to the Dell Security Management Server (formerly Dell Data Protection Server) resulting in high resource utilization and possible service crashes. ...

Tämä artikkeli koskee tuotetta Tämä artikkeli ei koske tuotetta Tämä artikkeli ei liity tiettyyn tuotteeseen. Tässä artikkelissa ei yksilöidä kaikkia tuoteversioita.
Tutustu muihin resursseihin

Oireet

Affected Products:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

Affected Versions:

  • v10.1 to 10.2

Affected Operating Systems:

  • Windows 7
  • Windows 10

This issue is present on EMAgent without the Self-Encrypting Drive (SED) plug-in. This includes:

  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise

This issue is not present on:

  • Dell Self-Encrypting Drive Manager

Endpoint:

In the DellAgent.log file in C:\Programdata\Dell\Dell Data Protection\, there are log messages indicating a check in every minute:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

In the output.log files for Core Server, there may also be an excessive number of agent check-ins:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Also, the Dell Security Management Server may show high resource utilization for the Core Server Service.

Syy

Not Applicable

Tarkkuus

This issue is resolved by upgrading the EMAgent to v10.3 or later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Tuotteet, joihin vaikutus kohdistuu

Dell Encryption, Dell Endpoint Security Suite Enterprise
Artikkelin ominaisuudet
Artikkelin numero: 000130879
Artikkelin tyyppi: Solution
Viimeksi muutettu: 07 toukok. 2024
Versio:  8
Etsi vastauksia kysymyksiisi muilta Dell-käyttäjiltä
Tukipalvelut
Tarkista, kuuluuko laitteesi tukipalveluiden piiriin.