How to Troubleshoot the Purchased Apps Module in Dell Optimizer 6.x

Riepilogo: This article contains information about troubleshooting issue with the Dell Optimizer (DO) 6.x Purchased Apps module.

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Istruzioni

Troubleshooting Purchased Apps

Dell Optimizer 6.x Purchased Apps enables access to software purchased with a commercial or consumer Dell computers running Windows.

Note:

The following steps can be done to help troubleshoot issues with Purchased Apps.

  1. Open a web browser and navigate to Dell.com.
    • If the site does not load, confirm that the computer has a stable Internet connection and resolves any connectivity issues before proceeding.
      Note: If your network uses a proxy or firewall, be sure that Cloud.Dell.com is allowed through those controls so the application can reach Dell's cloud services.
  2. After confirming Internet access (and, where applicable, that Cloud.Dell.com is not blocked.)
  3. Launch the Dell Optimizer 6.x application.
    Dell Optimizer 6.x Main Page
  4. Select Purchased Apps from the dropdown menu.
  5. Click the ? icon next to the page header to get to the help screen.
    Dell Optimizer 6.x Purchased Apps Module
  6. From the help screen, select Refresh to re-retrieve entitlements.
    Dell Optimizer 6.x Purchased Apps Module, Help
  7. Close the Dell Optimizer application.
  8. After 1 minute, launch the Dell Optimizer application and Check Purchased Apps.
  9. If the issue persists, contact Dell Technical support.

Back to Top

Prodotti interessati

Dell Optimizer
Proprietà dell'articolo
Numero articolo: 000270525
Tipo di articolo: How To
Ultima modifica: 25 nov 2025
Versione:  3
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.