Resetting the Windows 11 and Windows 10 Hello Biometrics

Table of Contents:

1. Windows Hello options are unavailable after upgrading the TPM
2. How to reset Windows Hello

Windows Hello options are unavailable after upgrading the TPM

Windows Hello does not run through setup after you upgraded the Trusted Platform Module (TPM) on your Dell laptop or desktop.

This article goes through some steps to resolve this.

For more information about Windows Hello, see the following link:

• Dell Knowledgebase Article: What is Windows Hello and How to Set it Up in Windows 11 and Windows 10

Back to top

How to reset Windows Hello

Follow these steps to reset the windows Hello biometrics on your Dell laptop or desktop:

1. Open the Services Panel and Stop the biometric service:

   1. Press the Win + R keys together to open a Run dialog box.

   2. Type services.msc.

   3. Select Windows Biometric Service from the left-hand side column.

   4. Right-click it and select Stop from the list that appears.

2. Backup the old database:

   1. Open Windows Explorer.

   2. Go to C:\Windows\System32\WinBioDatabase.

   3. Copy and paste the .dat files into a new folder that you have created.

3. Delete the old database:

   1. Open Windows Explorer.

   2. Go to C:\Windows\System32\WinBioDatabase.

   3. Delete the .dat files.

4. Open the Services Panel and Start the biometric service:

   1. Press the Win + R keys together to open a Run dialog box.

   2. Type services.msc.

   3. Select Windows Biometric Service from the left-hand side column.

   4. Right-click it and select Start from the list that appears.

5. Register your Biometrics again:

   1. Go to Account Settings.

   2. At the Sign-in options, go through the registration process to re-register your biometrics.

For more information about setting up a PIN for Windows Hello, see the following link:

• Dell Knowledgebase Article: Setting up and using the Microsoft Hello PIN Login in Windows 11 and Windows 10

Back to top