NMC: Hosts tab returns error - Unable to connect to Client Push daemon
Podsumowanie: When selecting the Hosts tab in the NetWorker Management Console, it takes a long time to load and eventually times out with the error: Unable to connect to Client Push daemon.
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Objawy
Restarting services results in all daemons receiving new dynamically assigned ports at startup.
Daemons which fail and respawn receives new assignments.
Selecting the Hosts tab in the NetWorker Management Console times out with the error:
Unable to connect to Client Push daemon
Przyczyna
The client push daemon nsrcpd runs on the NetWorker server, has a dynamically assigned port from the NetWorker service port range.
- The
nsrcpddaemon is assigned a port which is not open in a system or network firewall. - Network security device is interrupting or closing the connection.
Rozwiązanie
- Attempt to access the Hosts tab in NMC which prompts the NetWorker server to start the
nsrcpdservice. - Confirm that
nsrcpdis running on the NetWorker server and which TCP port it is using:nsrrpcinfo -p
nsrrpcinfo -p
PROGRAM VERSION PROTOCOL PORT SERVICE
...
...
390437 1 tcp 8766 nsrcpd Client Push
- On the NMC server, test access to nsrcpd assigned TCP listening port on the NetWorker server collected in the above step:
nsrports -t {networker_servername} -p {nsrcpd_portnum}
nsrports -t nsr.amer.lan -p 8766
Forward lookup for nsr.amer.lan
Query time: 0.001 sec
Canonical name (CNAME): nsr.amer.lan
Address (A): 192.168.x.y
Connect to port 8766: . . . . . . * Connection timed out
Reverse lookup for 192.168.x.y
Query time: 0.003 sec
Name: nsr.amer.lan
- If there is a communication failure, confirm the service port range configured on the NetWorker server by running
nsrportscommand locally. The default range is 7937-9936. Confirm that there are no software or hardware firewalls blocking these ports between the NMC server and NetWorker server.
nsrports -t nsr.amer.lan -p 8766
Forward lookup for winsrvr2k12
Query time: 0.001 sec
Canonical name (CNAME): nsr.amer.lan
Address (A): 192.168.x.y
Connect to port 8766: Succeeded (0.000 sec)
Reverse lookup for 192.168.x.y
Query time: 0.000 sec
Name: nsr.amer.lan
- Once you can connect to
nsrcpdports from the NMC server, access the Hosts tab in NMC.
NOTE: other types of security software or settings may also be interrupting or closing communications; sometimes the basic testing described may not be sufficient.
Produkty, których dotyczy problem
NetWorkerProdukty
NetWorkerWłaściwości artykułu
Numer artykułu: 000160392
Typ artykułu: Solution
Ostatnia modyfikacja: 09 cze 2025
Wersja: 4
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