"No valid method" error in PBA when Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard combination

Affected Products:

• Dell Encryption Enterprise Self-Encrypting Drive
• Dell Data Protection | Self-Encrypting Drive
• Dell Data Protection | Hardware Crypto-Accelerator

Not Applicable

Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard: no valid method error at PBA

After configuring HCA or SED with smart card PBA authentication, the end user cannot authenticate successfully with the following error in the PBA logs:

CredException: User::Authenticate() - invalid method is used (Error code: 0)

Regenerating the domain controller Authentication certificate on the domain controller fixes this issue. This certificate is required for smart card log in authentication.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.