Número do artigo: 000130824
Upgrading Dell Security Management Server Virtual Appears to Stop Responding
Resumo: A Dell Security Management Server Virtual upgrade may appear to stop responding during a GRUB update.
Conteúdo do artigo
Sintomas
Upgrading Dell Security Management Server Virtual may fail due to a migration that appears to stop responding.
Affected Products:
Dell Security Management Server Virtual
Dell Security Management Server Virtual requires end-user input to upgrade to a new version (v2) of Grand Unified Bootloader (GRUB). During the upgrade process, Dell Security Management Server Virtual may appear to stop responding on Setting up grub-pc.
Figure 1: Dell Security Management Server Virtual appearing unresponsive
Causa
Not applicable.
Resolução
To resolve this issue:
Press Enter after the Setting up grub-pc message appears to proceed with the GRUB v2 update and allow the Dell Security Management Server Virtual v10.0 upgrade to continue.
Note: Do not press any keys other than Enter while the grub-pc package is installing the GRUB v2 update.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Propriedades do artigo
Produto afetado
Dell Encryption
Data da última publicação
19 dez. 2022
Versão
10
Tipo de artigo
Solution