NVE: Upgrade Failed invalid byte sequence in UTF-8
Resumo: NetWorker Virtual Edition (NVE) upgrade failed, reporting "Default Server Protection Policy is corrupt or does not exist. Please validate the Server Protection before proceeding with the upgrade. - operation failed" ...
Este artigo aplica-se a
Este artigo não se aplica a
Este artigo não está vinculado a nenhum produto específico.
Nem todas as versões do produto estão identificadas neste artigo.
Sintomas
While upgrading the NetWorker Virtual Edition (NVE) appliance, The upgrade fails. The following error is found in the NVE's /data01/avamar/repo/temp/*/tmp/workflow.log:
2023-01-09 15:04:05 (+0100) 47081677224620 INFO: ---------- BEGIN ValidateServerProtectionPolicy::do ----------
2023-01-09 15:04:05 (+0100) 47081677224620 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (nsradmin -s 127.0.0.1 -i /space/avamar/repo/temp/NveUpgrade-19.8.0-23.avp_1673272933099/tmp/nsr-config.txt) >/usr/local/avamar/var/run_command-sysout.28416.47081677224620 2>&1
2023-01-09 15:04:05 (+0100) 47081677224620 ERROR: ERROR: invalid byte sequence in UTF-8
2023-01-09 15:04:05 (+0100) 47081677224620 DETAILS: ERROR: invalid byte sequence in UTF-8Causa
There was a non-UTF-8 character "Â" at Notifications field from Server Protection Policy:
mail -h smtp.domain.com -s 'Networker Bootstrap Recovery Clone failed' backupadmin@email.com
It seems that the command was copied and pasted from another place and it came with a non-UTF-8 character in it.
This field does not support non-UTF-8 characters, and that was the reason for the failure.
Resolução
- Open the NetWorker Management Console (NMC).
- Go to the Server Protection policy under the Protection tab.
- Right click at the Server Protection Policy.
- Delete and manually reenter the notification command from the notification field to avoid any nonsupported character, click OK button.
- Go back to the Installation Manager and click retry button.
Mais informações
Produtos afetados
NetWorker Family, NetWorkerProdutos
NetWorker SeriesPropriedades do artigo
Número do artigo: 000208045
Tipo de artigo: Solution
Último modificado: 13 jan. 2026
Versão: 2
Encontre as respostas de outros usuários da Dell para suas perguntas.
Serviços de suporte
Verifique se o dispositivo está coberto pelos serviços de suporte.