Dell EMC Unity: Unity hostname or friendly name is not updated on the syslog server

Resumo: This KB explains how to handle situations where the hostname or friendly name of Unity is not updated on the syslog server.

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Sintomas

The customer has renamed the hostname or friendly name of the Unity array, but the syslog server is still displaying the old hostname instead of the new one.

Causa

The issue occurs because when the hostname is changed, a new certificate is generated, and the web service is reloaded. However, other daemons do not restart and continue to reference the old hostname.

Resolução

To resolve this, the Management service must be failed over.

To failover the Management service from CLI:
# svc_restart_service failover MGMT

Example output:
23:11:30 root@CKM00xxxxxxxxx spb:/cores/service/user# svc_restart_service failover MGMT
Found ECOM on spb, will failover to spa

 

NOTE: This operation moves only the MGMT software to the peer SP. The process takes 3-5 minutes to complete and will not disrupt data access.

Mais informações

The old hostname of the array is au-unity. Here are the screenshots from the Unity and syslog server:

The old hostname of the array is au-unity, screenshot from the Unity

 

The old hostname of the array is au-unity, screenshot from the syslog server

The old hostname of the array is au-unity, screenshot from the syslog server

Changing the friendly name to syd-unity:

Changing the friendly name to syd-unity in the UI

In CLI the hostname shows the new hostname syd-unity

CLI the hostname shows the new hostname syd-unity

The hostname on the syslog server is still showing the old hostname au-unity

hostname on syslog server is still showing the old hostname au-unity

After the management service failover, the unity hostname shows the new hostname syd-unity.

After the management service failover, the unity hostname shows the new hostname syd-unity.

Produtos afetados

Dell EMC Unity, Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 500 , Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Propriedades do artigo
Número do artigo: 000418206
Tipo de artigo: Solution
Último modificado: 23 jan. 2026
Versão:  1
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