Desktop Folder Does Not Respond Using the Touchpad or Touch Screen

Summary: Information about the Desktop folder not being able to be dragged or clicked using a touchpad or touchscreen in Windows 11 (version 23H2 22631.2428).

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Symptoms

Clicking the Windows Desktop folder has no response if you use a touchpad or a touchscreen.

Affected Operating System:

  • Windows 11 (version 23H2 22631.2428)

Affected Models:

  • Latitude 5430
  • Latitude 5431
  • Latitude 5440
  • Latitude 7030 Rugged Extreme Tablet
  • Latitude 7230 Rugged Extreme Tablet
  • Latitude 7320
  • Latitude 7330
  • Latitude 7430
  • Latitude 7440
  • Latitude 7640
  • Latitude 7530
  • Latitude 9330
  • Latitude 9430
  • Latitude 9440
     
  • Precision 3470
  • Precision 3480
  • Precision 5470
  • Precision 5480
  • Precision 5570
  • Precision 5680
  • Precision 7670
  • Precision 7680
  • Precision 7770
  • Precision 7780
  • Dell Pro 13 Premium

Cause

This is an issue with Windows 11 (version 23H2 22631.2428).

Resolution

Windows Hotfix

Windows Hotfix 22631.2861 corrects this issue and is available in the Microsoft Store.

Click the Windows Box and select Settings.
Windows Search, Settings Option

Select Windows Update and update Windows.
Windows Settings, Windows Update

Windows Update

Windows should be updated to version 23H2 22631.2861.
About Windows

More Information: December 12, 2023—KB5033375 (OS Builds 22621.2861 and 22631.2861)

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Produse afectate

Dell Pro 13 Premium PA13250, Latitude 7030 Rugged Extreme Tablet, Latitude 7230 Rugged Extreme Tablet, Latitude 7320, Latitude 7330, Latitude 9330, Latitude 5431, Latitude 5440, Latitude 7430, Latitude 7440, Latitude 9430, Latitude 9440 2-in-1 , Latitude 7530, Latitude 7640, Latitude 5430, Precision 3470, Precision 3480, Precision 5470, Precision 5480, Precision 5570, Precision 5680, Precision 7670, Precision 7680, Precision 7770, Precision 7780 ...
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Article Number: 000220837
Article Type: Solution
Ultima modificare: 12 Jan 2026
Version:  8
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