Simplify Connectivity Adoption for Enterprise Systems

Introduction

The secure connect gateway 5.x technology is the next generation consolidated connectivity solution from Dell Technologies Services. SupportAssist Enterprise and Secure Remote Services capabilities are integrated into secure connect gateway technology.

Our secure connect gateway technology is delivered as an appliance and a stand-alone application. It provides a single solution for your entire Dell portfolio supporting servers, networking, data storage, data protection, hyperconverged, and converged solutions.

Customers running legacy connectivity on their Dell systems can adopt the latest technology with minimal disruption. In-place upgrade paths are now available for our Secure Remote Services 3.x as well as SupportAssist Enterprise 4.x and 2.x platforms.

Read our customer FAQs to learn more about our secure gateway technology and additional ways to connect.
 

Connectivity Overview

With an active warranty, ProSupport Enterprise or ProSupport One for Data Center contract for your system, our connectivity technology enables:

• Proactive wellness monitoring and issue prevention
• Automated issue detection, notification and resolution for quicker uptime
• Predictive issue detection for failure prevention on PowerEdge server hard drives and backplanes
• Analytics-based recommendations for support and services

Capabilities for Support and Services	Secure Connect Gateway 5.0	SupportAssist Enterprise v4.x	SupportAssist Enterprise v2.x	Secure Remote Services v3.x**
Connect home for automated alerting and secure telemetry transport	Yes	Yes	Yes	Yes
Remote fixes, health checks, and upgrades by an authorized support technician	Yes	Yes*	No	Yes
Optional policy manager for remote access control and advanced auditing	Yes	Yes*	No	Yes
Customer installable with in-app upgrade prompts and fixes	Yes	Yes	Yes	Yes
Virtual (no hardware or OS licenses required)	Yes	Yes	No	Yes
Services health analytics & self-service for supported products	Yes	Yes	No	Yes

* With SupportAssist Enterprise v4.x, these capabilities are not enabled for certain Dell products. Always verify supported Dell products at Dell.com/Support.
**A Docker edition for Linux distributions is available for Secure Remote Services v3.x. Date TBC for Docker edition for secure connect gateway v5.
 

Get Connected

New to connectivity?

Follow the four steps below to prepare your environment and get connected to secure connect gateway. 

Step 1:  Prepare your site & verify account
Preview technical requirements and plan with your network administrator. Prior to step 2, set up an enterprise business account at Dell.com/Support.

Step 2: Download
Sign in with account credentials at the product support page for secure connect gateway on Dell.com/Support.
Get the right edition for your environment and create the authentication access key.

Step 3: Install and provision
Deploy the virtual appliance template or install the application software. Complete initial registration steps.

Step 4: Connect your devices
Configure and enable communications between your Dell products and the gateway server.

Find technical documentation: Virtual Appliance Edition  |  Application Edition  | Security White Paper  

Watch how-to videos: Virtual Appliance Edition  |  Application Edition

Already using Secure Remote Services or SupportAssist Enterprise in your environment?

• Access the technical documentation to learn about the in-place upgrade paths now available for the Secure Remote Services 3.x as well as SupportAssist Enterprise 4.x and 2.x platforms . Dell systems must be on the following versions and so, updates from prior versions may be required:
  • Appliance version: Secure Remote Services v3.52 
  • Appliance version: SupportAssist Enterprise v4.0.6
  • Application version: SupportAssist Enterprise v2.0.7

 

• Here’s what to expect:
  • You will be prompted to download the files from a banner in your gateway management dashboard. 
  • Once the software is updated, use the root account username and password for the legacy technology to access the newest gateway.
  • Next, you are guided to provide details to complete registration. This includes the user license agreement and proxy network details.
  • After the upgrade, all devices, settings, and other associated information are migrated to secure connect gateway.

Watch how-to videos: Virtual Appliance Edition  |  Application Edition
 

• Save time and effort to adopt secure connect gateway technology with:
  • Customer upgradeable code
  • Auto-notification & upgrade link in gateway management UI dashboard
  • No de-installation of legacy software
  • Use of existing approved connectivity set up in customer’s environment
  • Next-gen software updates for Secure Remote Services and SupportAssist Enterprise code now under a common nomenclature – secure connect gateway

Do you have more than 100+ assets connected today thru Secure Remote Services and SupportAssist Enterprise?

You may need to have our latest technology formally evaluated by your network and security teams before you are ready to upgrade your systems. Access the technical documentation for secure connect gateway, as well as our customer FAQs and security white paper to jumpstart this process.