跳至主要內容
  • 簡單快速地下訂單
  • 檢視訂單及追蹤商品運送狀態
  • 建立並存取您的產品清單
  • 使用「公司管理」來管理您的 Dell EMC 網站、產品和產品層級連絡人。

Dell Unity: SP panic after being up for more than 240 days (Dell Correctable)

摘要: Unity XT 480, 680 or 880 SP may panic after being up for more than 240 days.

本文可能採用自動翻譯。如果您對翻譯品質有任何寶貴意見,請使用此頁面底部的表單告訴我們,謝謝。

文章內容


症狀

Unity XT 480, 680 or 880 SP may panic after being up for 240 days.

原因

This is due to a known integer overflow issue in the calculation leading to a 64-bit result being stored in a 32-bit variable.  

The issue is most likely seen on Unity XT 480, 680 or 880 array running 5.1.0.0.5.394 and newer code.
This is due to changes in that code and SP hardware used in those models. Older codes and Unity models are less likely to see this issue. 
NOTE: The average number of days before an SP restart is 275-300 days. The Storage Processor restart can occur before 275 days. Storage Processor restarts do not occur prior to 240 days.

解析度

Fix:
The fix is available in Unity OE version 5.3.0.0.5.120.

Workaround:
Proactively reboot SP every 240 days to avoid SP panic. Instructions to reboot an SP:  Unity: How to Reboot a Storage Processor (User Correctable).

Customer can issue "uptime" connecting to array using SSH by using service account to get SP runtime.
The example below shows uptime is 31 days.
04:30:01 service@xxx spa:~/user# uptime
04:30am  up 31 days  3:41,  2 users,  load average: 29.21, 29.45, 29.51

文章屬性


受影響的產品

Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family

上次發佈日期

13 11月 2023

版本

18

文章類型

Solution