Avamar: "A Java Exception has occurred" when launching Administrator console

摘要: Avamar: "A Java Exception has occurred" error when trying to launch Avamar Administrator.

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症狀

Environment:
  • Windows 7 (64 bit)
  • Avamar server v7.4.0-177
  • Java Release: 1.8.0_102 64 bit (downloaded from the Avamar server Downloads page)
When launching the Avamar Administrator, before the login screen appears we see;
A Java Exception has occurred:

We see a pop-up reporting A Java Exception has occurred:

Windows > Control Panel > Java control panel >  Java shows that versions 1.7 and 1.8 are installed:
Java shows that versions 1.7 and 1.8 are installed:

If we right-click the program launcher shortcut in 
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EMC Avamar\Administrator\<version>

The "target location" field points to jre7.
"C:\Program Files (x86)\avs\administrator\7.4.0.177\bin\mcgui.bat" C:\PROGRA~2\Java\jre7

原因

Java 8 was not installed or had been installed after Avamar Administrator software was installed.

解析度

  1. Uninstall the Avamar Administrator v7.4 software.
  2. Install the Java release provided on the Avamar Administrator downloads page (http://avamarservername/) > Downloads
  3. Reinstall the Avamar Administrator v7.4 software.

    受影響的產品

    Avamar

    產品

    Avamar
    文章屬性
    文章編號: 000064560
    文章類型: Solution
    上次修改時間: 10 2月 2025
    版本:  4
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