PowerStore: RSC does not function after NDU
摘要: After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist.
本文章適用於
本文章不適用於
本文無關於任何特定產品。
本文未識別所有產品版本。
症狀
Even though RSC has been enabled by the customer prior to the upgrade, Support/Services are unable to use RSC credentials to gain remote access to the PowerStore. Regular SSH password still works, and operation of the system and SupportAssist functionality is otherwise unaffected.
This issue affects all PowerStore OS versions from 2.0 through 3.2.
This issue affects all PowerStore OS versions from 2.0 through 3.2.
原因
The reinitialize of SupportAssist that occurs as part of the final steps of the upgrade ends up removing the supporting filesystems and recreating them, but there is a missing step in reinitiating RSC support.
解析度
Disabling and reenabling SupportAssist will resolve the issue. It is recommended to wait 15 minutes before restarting to ensure that the SupportAssist was disabled.
If the issue persists, contact technical support for assistance.
If the issue persists, contact technical support for assistance.
受影響的產品
PowerStore, PowerStoreOS產品
SupportAssist文章屬性
文章編號: 000203277
文章類型: Solution
上次修改時間: 27 7月 2023
版本: 5
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