Your computer must have an active Internet connection.
You must have a USB storage device with a minimum of 16 GB free space.
CAUTION:Data on the USB storage device is formatted and erased when the SupportAssist OS Recovery key is created.
Steps
Connect the USB storage device to the computer where Dell OS Recovery Tool is installed.
Launch the
Dell OS Recovery Tool, and then click
Get Started.
Click
Next.
The
Start Recovery page is displayed.
Depending on the computer for which you want to reset and update the operating system, select one of the following options:
This Computer—select this option if you want to reset and update the operating system of the computer on which you have installed the Dell OS Recovery Tool.
Other Computer—select this option if you want to reset and update the operating system of a different computer.
If you selected
Other Computer, enter the Service Tag of the other computer.
Click
Next.
The
Operating System page is displayed with options to download:
One or more than one Windows operating system images that are available for the computer whose Service Tag is entered
SupportAssist OS Recovery tool
NOTE:If SupportAssist OS Recovery is not available for your Service Tag, only the links to download the Windows operating system image are displayed.
Click
Download to download the SupportAssist OS Recovery tool.
The SupportAssist OS Recovery tool is downloaded.
Click
Download for the version of Windows operating system image that you want to download.
The Windows operating system image is downloaded.
Click
Next.
The
USB Drive page is displayed.
In the
USB Drive list, select the appropriate USB drive, and then click
Burn OS.