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Dell SupportAssist OS Recovery User’s Guide

PDF

Restore data after resetting your computer to factory state

Prerequisites

  • Your computer must be connected to a power outlet.
  • You must have the external storage device handy in which you backed up your data.
  • You must be able to log in to the operating system.

About this task

After you reset the operating system on your computer, perform the following steps to restore data:
NOTE:The following instructions are applicable if you want to restore data after resetting your computer to factory state. If you chose to reset your computer using the Reset and update option, you can restore the files by using the SupportAssist Recovery Assistant. See Restore data by using SupportAssist Recovery Assistant.

Steps

  1. Connect the external storage device on which you created a backup of your files.
  2. In the SupportAssist_Backups folder on the external storage device, double-click the File_Restore.exe file.
    The restore application is displayed.
  3. Click Browse beside Select archive.
  4. Go to the external storage device folder, and then select archive.zip file.
    The contents of the archive.zip are displayed.
  5. Depending on your requirement, perform one of the following:
    • To restore all the files, click Select All.
    • To restore specific files, scroll through the list of files and select the files that you want to restore.
  6. Click Browse beside Select a destination.
  7. Go to the folder on the local drive where you want to save the files, and then click Extract.
    The data restoration process begins and it may take several minutes to complete.
  8. Click Close.
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