Dell SupportAssist OS Recovery User’s Guide

Reset your computer to factory state

1. On the SupportAssist OS Recovery home page, click START RESET on the RESET tile.
   System reset options are displayed.
2. Select Reset to factory settings, and then click NEXT.
   The option to back up your files is displayed.

   • If you want to back up your files, select Yes, back up my files, click NEXT, and follow the instructions in Back up files section to back up the required files.
   • If you have already created a backup of your files or you do not want to back up your files, select No, do not back up my files and click NEXT.
3. Read the warning message that is displayed, and click YES, CONTINUE.
4. On the Confirm your reset page, perform the following steps:
   1. Optionally, from the Select reason list, select a reason for resetting your computer.
   2. Select the I understand that the reset will delete all of my system data and personal files check box, and then click NEXT.
   The factory reset process begins and may take several minutes to complete.
5. After the process is complete, click RESTART to restart your computer.