- Notes, cautions, and warnings
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Dell EMC Metro node 7.1 Events and Alerts Troubleshooting Guide
Question: How can a user read alerts from a node?
Answer
The Customer Support engineers can log in and get the database details.
Individual tables DEBUG:
pg_dump -s -d notification --table system_alert -N _timescaledb_internal -U notification | \ > grep -v _timescaledb_internal > system_alert.sql psql -d notification -U notification \ > -c "\COPY (SELECT * FROM system_alert) TO system_alert.csv DELIMITER ',' CSV"
All tables Summary:
pg_dump -Fp -f backup-my-db notification -U notification
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