PowerProtect Data Manager 19.22 Microsoft Agent User Guide

As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this guide. The product release notes provide the most up-to-date information about product features.

If a product does not function correctly or does not function as described in this guide, contact Customer Support.

Product naming

PowerProtect DD is now PowerProtect Data Domain or just Data Domain. References to DD or DD systems in this guide, in the user interface, and elsewhere in the product include PowerProtect Data Domain systems, Data Domain systems, and older DD systems. The following are related Data Domain product names and the shortened versions used in this guide:

• PowerProtect Data Domain Boost—DD Boost.
• PowerProtect Data Domain Management Center—DDMC.
• PowerProtect Data Domain Operating System—DDOS.
• PowerProtect Data Domain System Manager—DDSM.
• PowerProtect Data Domain Virtual Edition—DDVE.

Isilon is now PowerScale. References to Isilon, Isilon products, or Isilon appliances in this guide, in the user interface, and elsewhere in the product include PowerScale products and appliances.

In many cases the user interface has not yet been updated to reflect these changes.

Language use

This guide might contain language that is not consistent with Dell Technologies current guidelines. Dell Technologies plans to update the guide over subsequent future releases to revise the language accordingly.

This guide might contain language from third-party content that is not under Dell Technologies control and is not consistent with the current guidelines for Dell Technologies own content. When such third-party content is updated by the relevant third parties, this guide is revised accordingly.

Acronyms

The acronyms that are used in this guide might not be familiar to everyone. Although most acronyms are defined on their first use, a definition is not always provided with later uses of the acronym. For a list of all acronyms and their definitions, see the glossary at the end of the guide.

Website links

The website links used in this guide were valid at publication time. If you find a broken link, provide feedback on the guide, and a Dell Technologies employee will update the link in the next release as necessary.

Purpose

This guide describes how to configure and use the DellPowerProtect Data Manager software to back up and restore the data in a Microsoft Exchange Server or Microsoft SQL Server environment.

Audience

This guide is intended for the host system administrator who configures and uses PowerProtect Data Manager with the Microsoft agent to back up and restore Microsoft Exchange Server or Microsoft SQL Server.

Revision history

The following table presents the revision history of this guide.

Compatibility information

Related software documentation

Related deployment documentation and additional information

Typographical conventions

The following type style conventions are used in this guide:

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

To find the latest documentation, navigate to the PowerProtect Data Manager Info Hub or type https://www.dell.com/ppdmdocs in your browser, or scan the following QR code on your mobile device.

This documentation can also be found at the Customer Support website.

Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.

To access a product-specific page:

1. Go to the Customer Support website.
2. In the search field of the Identify your product or search support pane, type a product name, and then select the product from the list that appears.

Support Library

The Support Library contains a knowledge base of applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Support Library:

1. Go to the Customer Support website.
2. From the menu, select Support > Support Library.
3. In the Support Library search field, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Contact Customer Support

To view available support options:

1. Go to the Customer Support website.
2. From the Contact Support pane, click Contact Support.
3. On the Contact Information page, click the link for the relevant support type.

Service requests

To obtain in-depth help from a support agent, submit a service request. To submit a service request:

1. Go to the Customer Support website.
2. From the Service Requests pane, click View Service Requests.
3. Click the Create New Service Request button to create a new service request.

To review an open service request:

1. Go to the Customer Support website.
2. On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
3. On the Service Requests page, click View all Service Requests.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPADDocFeedback@dell.com.