Dell OpenManage Enterprise Services Version 4.0 User's Guide

About OpenManage Enterprise Services

Dell OpenManage Enterprise Services (previously known as OpenManage Enterprise SupportAssist) is a plug-in to the Dell OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience. Services improves the data center efficiency by enabling the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell Technical Support, and improving the turnaround and downtime in resolving the hardware issues.

The key benefits of Services are:

• Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases automatically to Dell.
• Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell.
• Improves productivity by replacing manual routine operations with automated support.
• Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive measures to avoid data loss in future.
• Expedites dispatch process.

When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The periodic collections enable Dell to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.