Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Dell EMC OpenManage Integration Version 7.1.1 for Microsoft System Center for Operations Manager (SCOM) User's Guide

Issues and resolutions

The following table lists the known issues, resolutions, and where the issues are applicable:

Table 1. Issues and resolutionsIssues and resolutions

Issue

Resolution

Applicable To

Discovery through iSM–WMI fails when a managed node is running Windows Server 2008 R2 and the Management server is running Operations Manager 2012 R2. Ensure that you have installed Windows Management Framework version 4.0.

On the management server, apply the Microsoft Security update for Update Rollup 7 (or later) for System Center 2012 R2 Operations Manager. For more information, see Support.microsoft.com.

You can install the following updates from Catalog.update.microsoft.com. Ensure that you install these updates in the order that is listed below:
  1. Update Rollup for Microsoft System Center 2012 R2 - Operations Manager Server
  2. Update Rollup for Microsoft System Center 2012 R2 - Operations Manager Console
Discover the server running Windows Server 2008 R2 operating system.

Dell EMC Server and Rack Workstation Monitoring (Licensed) Feature.

This issue pertains to discovery through iSM using WMI only.
Set as the Preferred Monitoring Method task fails to remove the duplicate objects in either or both of the following scenarios:
  • Correlation of the Dell EMC Modular servers with chassis slots
  • Monitoring Dell EMC FM servers
To remove the duplicate objects, perform the following steps:
  1. Go to the Dell EMC Feature Management Dashboard, select the Dell EMC Chassis Modular Server Correlation feature, and then click Remove Chassis Modular Server Correlation Feature from the Dell Monitoring Feature Tasks menu in the right pane. Reimport the Dell EMC Chassis Modular Server Correlation. You will now be able to use the Set as Preferred Monitoring Method task functions to remove the duplicate objects.
  2. If the task is still failing, then perform the following steps:
    1. Disable the Dell EMC Chassis to the Modular Blade Server Correlation Discovery object discovery.
    2. Disable the object discovery corresponding to the method used for discovering the modular servers. For example: If the duplicate object is discovered through OMSA, then go to Authoring > Object Discoveries and then search for Dell Server Discovery; which is targeted at the Windows Computer and disable the Discovery attribute for that object.
    NOTE: In case the duplicate object has been created for Dell EMC servers, then disable the following object discoveries for FM servers:
    • Dell EMC FM Server Agent-based Discovery
    • Dell EMC FM Server Agent-free Discovery
    • Dell EMC FM Server iSM Discovery
  3. Run the following command from the Operations Manager Shell:

    Remove-SCOMDisabledClassInstance

    NOTE: This step may take up to 48 hours to complete.

Dell EMC Chassis Modular Server Correlation Feature

The Agent proxy not enabled alerts are displayed in the Active Alerts list for the Dell EMC PowerEdge Servers that are discovered through iSM. To resolve this issue, perform the following steps:
  1. Go to the Dell EMC Feature Management Dashboard, and click Dell EMC Server and Rack Workstation Monitoring (Licensed).
  2. In the right pane, under Dell Monitoring Feature Tasks, click Enable Agent Proxying.

    The Run Task - Enable Agent Proxying window is displayed.

  3. Click Override, and then click the field under New Value for the AutoResolve Warnings/Errors parameter and set the value as True.
  4. Now click Override and then click Run.
  5. Close the task status window.
Clear the existing alerts from the active alerts list. These alerts will no longer be displayed for future discoveries.

Dell EMC Server and Rack Workstation Monitoring (Licensed) Feature

In the Dell EMCDiagram View for Dell network devices, the basic attributes are not displayed for the Dell DRAC and Dell EMC chassis objects.

To resolve this issue, you can view the detailed set of attributes by clicking the objects in the State View.

Dell EMC Chassis Monitoring Feature

Server Modules and Chassis Slot Summary Information are not visible under CMC/OME-M.

  • Make sure that OpenManage Server Administrator (OMSA) or DRAC tools are installed on the management server managing the CMC.
  • Make sure that you have configured the Run As Account for CMC devices and associated them with "Dell CMC Login Account".
  • Make sure that Dell CMC Slot Discovery and rules are enabled from the Authoring Pane of the Operations Manager console.

Dell EMC Chassis Monitoring Feature

Errors while running the Repair option in Dell EMC Server Management Pack Suite from the Add/Remove Programs or Uninstall or change a program window.

Use the Repair option in the installer. For more information, see ”Using The Repair Option In The Installer" section of the Dell EMC OpenManage Integration version 7.1.1 for Microsoft System Center for Operations Manager Installation Guide.

Dell EMC Server Management Pack Suite

If there is a delayed response while discovering a chassis, then the latest information from the device is not updated, the Script Timeout Error is generated or the log files in the Temp folder are not cleared.

Increase the Script Timeout value on the Override Properties screen for the CMC/OME-M device which is experiencing a delayed response. For more information about Overrides, see the Operations Manager documentation at Technet.microsoft.com.

Dell EMC Chassis Monitoring Feature

Feature management host server health service is nonfunctional.

If the selected management server has stopped functioning, the executed Feature Management task fails. In such an instance, where the selected management server is corrupt or the health service cannot be obtained, decommission the management server to remove stale objects. For more information, see Technet.microsoft.com/en-us/library/hh456439.aspx.

Select a management server from the remaining management servers, and override the FMPHostFQDN of Feature Management host Discovery.

Dell EMC Server Management Pack Suite

Dell OM: Server and its component health computation failed Alert is displayed under Monitoring > Dell EMC Alerts Views > Dell EMC Server Alerts on the console. Manually associate the Run As Account for monitoring Dell EMC PowerEdge Server. For more information, see Associating Run As Account for monitoring a Dell Server using the Server and Rack Workstation Monitoring (Licensed) Feature.

Dell EMC Server and Rack Workstation Monitoring (Licensed) Feature

When there are multiple Operations Manager consoles in a Management group, the device credential profiles that are created from the OMIMSSC dashboard when launched from one Operations Manager console are not visible when the OMIMSSC dashboard is launched from an alternative Operations Manager console within the Management group.

  • If the user wants to use the same device credential profile created, launch the OMIMSSC dashboard from the Operations Manager console where it was created initially.
  • New device credential profile can be created from OMIMSSC dashboard that is launched from an alternative Operations Manager console that can be used for discovery of devices.
NOTE: Ensure that the device credential profile names are unique.

Dell EMC Server and Rack Workstation Monitoring (Licensed) Feature

Dell EMC Chassis Monitoring Feature

Dell EMC Network Switch

This issue pertains to the usage of the same device credential profile in the OMIMSSC dashboard across multiple Operations Manager consoles within a management group.

In Operations Manager 2012 R2, the import of Dell EMC OpenManage Integration Dashboard View Management pack fails.

To import the Management pack, user has to perform the following steps:
  • Install update rollup 11 or above for Operations Manager 2012 R2. For more information, see https://blogs.technet.microsoft.com/allthat/2016/08/31/update-rollup-11-for-system-center-2012-r2-operations-manager/ and follow the steps that are given in the link.
  • After updating, download and import the management pack under OMIMSSC Configuration Management Pack from the OMIMSSC Admin portal and import into the Operations Manager. For more information, see Download the Configuration Management Pack in Dell EMC OpenManage Integration version 7.1.1 for Microsoft System Center for Operations Manager Installation Guide.
  • Perform the enrollment of the Operations Manager console from the OMIMSSC Admin portal after importing the Configuration Management pack. For more information about enrollment, see Enrolling of Operations Manager console in Dell EMC OpenManage Integration version 7.1.1 for Microsoft System Center for Operations Manager Installation Guide.

Operations Manager 2012 R2

Post upgrade from Dell EMC Server Management Pack Suite version 7.0 to Dell EMC OMIMSSC version 7.1, the performance metrics for servers that are discovered using licensed method and for chassis are not seen.

Post upgrade, to view the performance metrics for servers discovered in detailed mode from the Dell EMC OpenManage Integration Dashboard, enable the Metrics option in Configuration page.

Dell EMC Server and Rack Workstation Monitoring (Licensed) Feature

Dell EMC Chassis Monitoring Feature

When you enroll the Dell EMC OMIMSSC appliance in the Operations Manager or if there ia any change in OMIMSSC appliance IP, you may face difficulties to launch the Dell EMC OpenManage Integration Dashboard in the Operations Manager console.

To update the Appliance IP in Unit monitors:
  1. Log in into the Operations Manager console.
  2. Click Authoring on the lower left of the pane.
  3. Select Authoring > Management Pack Objects > Monitors.
  4. In the Look for field, search for Dell EMC SDK Override Appliance IP under Management Sever.
  5. Right click Dell EMC SDK Override Appliance IP and select Override > Override the Monitor > For all objects of class.
  6. Select Dell EMC Appliance IP under parameter name. Update the Override value and click OK.
NOTE: Ensure that you do not select any other override parameters.

Dell EMC OMIMSSC


Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\