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DELL EMC System Update Version 1.5.3 User’s Guide

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Troubleshooting DSU

The repository setup is fine, however OMSA (srvadmin) is failing to install.

Even though DSU does not block OMSA installation or upgrade on any server, OMSA is supported on certain Linux distributions and PowerEdge server models. For more details on supported OS and server, check the latest OMSA documentation. DSU supports upgrade of OMSA (srvadmin), where an OMSA version is already installed. A fresh installation of OMSA can be performed directly with YUM commands from the same DSU repository as mentioned in Installing OpenManage Server Administrator section.

YUM based systems:

In certain circumstances, YUM caches incorrect repository metadata. Run yum clean all to remove old metadata, and retry. Up2date can also cache incorrect metadata at times. To remove old metadata, run rm -f /var/spool/up2date/*. You should be able to safely remove all the files under /var/spool/up2date/ at any time and up2date automatically downloads the required files.

If you still have problems, please report to the linux-poweredge@dell.com mailing list. Ensure to include the following information:
  • Subject line should mention the name of the repository that has a problem
  • Linux Distribution, arch, version, and patchlevel: eg. RHEL 6 x86_64 Update 9
  • Dell system model and system id
  • Error output from any commands

The repository setup is fine, OMSA (srvadmin) is installed but won’t start or you can’t access it.

To access OMSA and the DSU repository, the svradmin service has to be started. Before starting the service, ensure that the openipmi service is enzabledusing the following command:

# srvadmin-services.sh start

Starting ipmi driver: [FAILED]

# chkconfig openipmi on

For detailed information about OMSA trouble shooting, refer OpenManage Server Administration manuals.

Repository conflicts for updates having different version.

DSU will point to incorrect updates, if multiple repositories are configured which contains different versions of similar packages.

It is advised to disable other repositories in such cases.

The DSU commands are not working even after the successful installation of the software.

After successful installation of DSU, if the commands do not work, ensure to assess the following requirements:
  • Check if the environment variables are set
  • Check if you have administrator privileges if DSU is installed on the supported Windows operating system
  • Check if you have root permission if DSU is installed on the supported linux operating system

Failure message is observed while creating a bootable ISO through DSU.

[FAILED] Failed to start Startup script for DTK

Please check 'systemctl status start-script.service' for details”

The message displayed can be ignored as it will not have any impact while creating a bootable ISO.

If an ISO created with DSU on iDRAC virtual media, an error message is displayed.

When a Bootable ISO created with DSU is mounted on iDRAC virtual media, possibility of the media getting un-mounted abruptly when iDRAC update option is selected. Due to which other updates available on the ISO will not continue and an error message is displayed as “file not found”. Work around in such cases, is suggested not to include iDRAC update along with other system updates while creating bootable ISO.


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